9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 6071-6080 out of 6255
BH
Bugtime Houston
12/12/19
Vlad.U was fast & friendly
Vlad.U was fast & friendly. Excellent knowledge of our product. Thanks for the great service!!!
S
Stephen
12/12/19
Tech Support Very Helpful
I used the chat feature with tech support person Michael Krutenko. He was extremely helpful and fix my problem in just a couple of minutes.
MH
Mark Hall
12/12/19
Excellent diagnosis of my issue --…
Excellent diagnosis of my issue -- timely and professional. She is a credit to Nextiva!
BB
Bob B
12/12/19
Rose and Nextiva always make it easy to…
Rose and Nextiva always make it easy to get things done when you need them. They are always helpful and take the time to make sure your happy with the outcome.
JW
Jason W
12/12/19
Dmitriy Orel was great to work with
Dmitriy Orel was great to work with. Very quick in taking care of the support needed and knowledgable with additional requests. Brian Stinemetz has been great to work with as well. Good response time and very helpful to make things happen!
WL
William Loag
12/12/19
Thank you Victor L
Thank you Victor L. for helping me out. As always, Nextiva provides and Amazing Customer Service.
MP
Manisha Perdereaux
12/12/19
It was so awesome speaking with Dmytro…
It was so awesome speaking with Dmytro I. He was patient, pleasant and so knowledgeable. He explained the Call Report categories from the back end to the way we see it. I truly appreciate his EXCELLENT customer service. Manisha A. Perdereaux - Launch-Warwick - Call Center Manager
M
MQP
12/11/19
Amazing service
Date of experience: December 12, 2019
N
NB
12/11/19
He was very pleasant and helpful as…
He was very pleasant and helpful as well as efficient.
Y
Yoko
12/11/19
Excellent support service!
He was very professional and accommodated my need to change the holiday schedule promptly. Very much appreciated!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].