9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 6041-6050 out of 6255
K
Kay
12/12/19
Alex Gorbenko Did a great job for me
Alex Gorbenko Did a great job for me. I had many things that I needed handled and he was very professional and was a great help. I could also understand him. Having someone you can understand without a thick accent makes a big difference.
U
UAHH
12/12/19
Dmitriy Orel was extremely helpful
Dmitriy Orel was extremely helpful , very nice and patient with me during our 30 + min call , probably one of the nicest and fastest problem solving people i have come across when it comes to solving issues over the phone , wonderful work ethic and great communication skill ! 10/10 !
DS
David Sandy
12/12/19
The first rep I talked to (Alex) was…
The first rep I talked to (Alex) was terrible. He wasn’t listening to my problem and he essentially told me that it was my equipment’s fault. I didn’t even have my equipment connected! I had to insist on talking to a supervisor or someone else. The next guy was great. He fixed the problem. Thank goodness I asked for another rep!!!
MC
Marisa Castelan
12/12/19
Excellent service
Excellent service, very patient and understood my needs. Mr. Laba was great.
E
Endymion
12/12/19
Sviat P
Sviat P. was extremely helpful and resolved my issue in less than 5min!
JP
James Parsons
12/12/19
Laba was a great help and resolved all…
Laba was a great help and resolved all my issues. The experience was very good and he took his time to make sure all my concerns were taken care of. Thanks again. Jim Parsons AMSS
K
Kris
12/12/19
Thanks for the quick and helpful service
Date of experience: December 13, 2019
MM
Mohamed Mohamud
12/12/19
Vadim Koba was assisting me
Vadim Koba was assisting me, he was very helpful and professional
A
A.Perez
12/12/19
Alex P is always great.
Alex P. is always a great help. He has helped me out with such grace and patience since the first day we have been with Nextiva. He is very knowledgeable and honest. And I truly appreciate his care.
OT
Other Than B
12/12/19
Eugene S
Eugene S. was very helpful in solving my issue and was very knowledgeable, even with my crappy description of the problem, he knew what I needed!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].