9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 6031-6040 out of 6255
CB
Chad Brochu
12/15/19
The technician today was Excellent!!
The technician today was very knowledgeable and efficient. He was a pleasure to work with. He quickly identified the issue and in a short period of time had us back up and running. He was also very professional. Always a great experience when you talk to someone who provides outstanding customer service. Thank you!!
BS
Ben Schlenker
12/15/19
Michael Krutenko was fast and effective…
Michael Krutenko was fast and effective over our chat. My problem was fixed in minutes.
K
Kyle
12/15/19
Mesrop provided excellent customer…
Mesrop provided excellent customer service and was able to get our system back up. Many thanks!
M
M
12/15/19
New Message Assistance
I needed assistance with setting up a holiday phone message and received instructions on how to do this right over the phone. It was easy and quick.
TS
TERRI SHAFFNER
12/15/19
Technicians were VERY helpful and…
Technicians were VERY helpful and continued working with me until we had all the issues corrected. I'm very pleased!!!!
SA
Sirpa Autio
12/15/19
Very nice and efficient
Date of experience: December 16, 2019
SB
Stacy Baldwin
12/15/19
Anton was very helpful and took care of…
Anton was very helpful and took care of every issue I Had.
T
Taylor
12/15/19
I was trying to log-in the app for work…
I was trying to log-in the app for work but my password did not auto-populate like it usually does. I did not see a link to reset my password and needed to log-in to take calls. Michael B quickly resolved my issue. He also assisted with how I can create a new password. Excellent, fast and polite customer service!
S
Shane
12/13/19
I was very frustrated when I called in
I was very frustrated when I called in. I was ready to throw my phone in the garbage and cancel my service. By the time I was done I felt much better. It took a long time and was a steep learning curve, but Anastasiia was very patient and persistent. I wasn't always able to understand her explanations, but she keep trying until we got it figured out. She did a great job.
MR
Maria Reyes
12/13/19
Had amazing chat conversation
Had amazing chat conversation. Sviat P assisted with all my questions!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].