9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5971-5980 out of 6255
CH
Christina Heuer
12/16/19
Max was great!
Max was great!I called with a strange request and he found it quickly and easily assessed and fixed my issue no questions asked. I worked at a call center before and know how difficult it can be so I am thankful he was able to be so kind and helpful.
LB
linda baker
12/16/19
very patient with me entire time!
very patient with me entire time!
JD
Jay Diehl
12/16/19
Rose Moroz was excellent
Rose Moroz was excellent. Very patient and helpful.
C
cynthia
12/16/19
Ivan T
Ivan T. was very helpful. He answered and explained our office questions. Corrected the problems we were having. Very glad to have a person like Ivan to help us understand and solve the problems we were having. Thank You Very much.
IJ
Isaiah Jerez
12/16/19
Very responsive
Very responsive, detailed in explaining, professional, and quick.
D
Douwe
12/16/19
Great customer support
I have been on chat and muliple times on phone calls regarding SIP lines and they always pickup fat and resolve any issue or questions
GS
Greg Shindler
12/16/19
Helen S
Helen S. took care of business and helped me get what I needed. Good service.
LB
linda baker
12/16/19
very patient with me entire time!
very patient with me entire time!
J
Josh
12/16/19
The Customer Service Rep was fantastic…
The Customer Service Rep was fantastic at taking things slow and understanding exactly what I was asking for. (VERY complicated and he got it just right) He never made me feel like I was asking too much and in the end made me feel almost like I didn't want to hang up!
GT
Gary T
12/16/19
Artur B
Artur B. did a great job. He kept working on both my problems that I had not been able to correct since starting with Nextiva, until he got them done. He was able to fix the phone onboarding where others had not been able to, and he reconfigured some of the custom fields on the CRM, which I needed in order to be able to search the database correctly. He is a valuable asset for Nextiva. Gary Turner
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].