9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Are you using Nextiva?
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Filter results
Sort by :
Showing 5951-5960 out of 6255
DG
Dawn Graham
12/17/19
Yana T.
Yana was very helpful today and made the process of setting up some services very easy.
FA
Frank Alvarez
12/17/19
give her a raise!
Date of experience: December 18, 2019
JB
Jeff Branson
12/17/19
spoke with Alex Gorbenko
spoke with Alex Gorbenko. Was very helpful and patient. Glad to have been connected with him for help!
A
Aby
12/17/19
Sergio B
Sergio B. was very helpful in assisting the questions I had. Responded urgently and helpfully :)
B
Brenda
12/17/19
I called to get our phones set up for…
I called to get our phones set up for our holiday schedule and was helped by Max laba. He was very professional and had it done quickly.
T
Thad
12/17/19
Nextiva enterprise support is…
Nextiva enterprise support is absolutely the best & easiest to deal with out of the many VOIP providers we work with. The agents quickly understand what I'm trying to accomplish and I never get stuck in a circle trying to explain an issue to them. For example, calling into RingCentral to edit system call groups can take 40 minutes to an hour, whereas with Nextiva as soon as I get someone on the line they're able to accomplish the same within 15 minutes. Thank you guys!
K
Kristina
12/17/19
Mesrop was a great help today setting…
Mesrop was a great help today setting my Holiday voice mail up
NH
Nicholas Hawkinson
12/17/19
We had a great experience with Nextiva…
We had a great experience with Nextiva Support. Ivan T, the Nextiva technician worked on getting our BLF's setup just the way we wanted. We ran into some issues, but he was able to work through them, and now we're all set!
JL
Jacob Lee
12/16/19
Mr. Laba
Max Mr. Laba was great.Very thurogh.
VM
Valentina Meehan
12/16/19
Excellent service
Excellent service! Mesrop solved my issue quickly, efficiently and got us back online with our phones!
Free vendor scorecard
Evaluate Nextiva objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Nextiva against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].