9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Are you using Nextiva?
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Filter results
Sort by :
Showing 5941-5950 out of 6255
CF
Continental Fleet Inc
12/17/19
Slavik H
Slavik H. Above and Beyond Customer service!
KD
Karim Douich
12/17/19
Vlad Ukrainets great Service
Vlad Ukrainets, was very patient, and knew how to resolve my issue, he was very knowledgeable as well, he knew how to set the system the way i wanted it, Great customer service
AG
Alba Gauttieri
12/17/19
Artur B
Artur B. was great help!
LM
Lori Marrow
12/17/19
Rose Moroz was outstanding today
Rose Moroz was outstanding today. I had so many questions but she did a wonderful job of patiently listening to my concerns and guiding me to a greater understanding. I would highly recommend customer chat with Nextiva!
M
Mike
12/17/19
Mr. Laba
Mr. Laba was patient, courteous and professional! 5 stars!!
WK
William Kidder
12/17/19
Artur B - Great Support Person
Artur B. Artur understood exactly the issue I was experiencing and took care of correcting it. Well trained, excellent communications skills.
PH
Patrick Horejs
12/17/19
Dmitriy Orel was extremely helpful and…
Dmitriy Orel was extremely helpful and patient with us as we figured out our setup. great customer service
HB
Harvey B Vaughn Jr
12/17/19
Mesrop one of your better people
Mesrop one of your better people. Good job.
C
Caitlin
12/17/19
Andy was fantastic!
Date of experience: December 18, 2019
JF
Jeff Flegle
12/17/19
I did an online chat this afternoon…
I did an online chat this afternoon with Sviat P. We discussed setting up a texting feature for our clinic. Within minutes, he explained the details and set it up for us. Excellent work.
Free vendor scorecard
Evaluate Nextiva objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Nextiva against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].