9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5921-5930 out of 6255
R
RPB
12/17/19
Did what was needed, quickly.
Did what I needed.
CG
Chris Green
12/17/19
Vadim Koba was super helpful
Vadim Koba was super helpful. Converted audio files for us from mp3 to wav and got them to be the proper file size for music on hold.
KB
Kimberley Bass
12/17/19
He understood what was needed and…
He understood what was needed and completed the request in a timely manner.
S
Sara
12/17/19
Sviat was awesome
Sviat was awesome, quick and efficient in helping me fix an issue with one of our phones. He was fast to respond, fast to try multiple things to fix it and patient with me in my responses. Thank you Nextiva! :)
C
Carl
12/17/19
Alex P
Alex P. is outstanding!!!!
AD
Aisha Dorn
12/17/19
Max S is Super at Setup!!
Max S. knew exactly what I was looking for. He let me get out all my questions and ideas and jumped right in. He set it up very quickly but he explained everything he was doing. I am very happy with the result. I can't wait for my customers to hear our new professional phone system.
LG
Lara Garcez
12/17/19
Account setup - happy customer
Mr. Lava was extremely helpful in getting my account setup.
JC
Jeff Cole Wildix
12/17/19
Great Experience
Quick, well explained instruction, polite.
AH
ANDREW HESS
12/17/19
Dmitriy Orel was just an awesome help!
Date of experience: December 18, 2019
JC
Jeff Cole Wildix
12/17/19
Great Experience
Quick, well explained instruction, polite.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].