9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5881-5890 out of 6255
N
Nyssa
12/18/19
Knowledgeable and Friendly
Vlad.U was extremely helpful with making sure I set up my holiday schedule correctly. It was the first time I ever set up the message to be played on the portal and I wanted to make sure I did it correctly. Vlad asked I how set it up, I explained and he checked to make sure it was correct and all good. Super nice and friendly, and completely understood where I was coming from with wanting to make sure I did everything correct.
DH
Da Harbinger
12/18/19
Alex Gorbenko was very helpful and…
Alex Gorbenko was very helpful and patient with me as a new user admin. I appreciated him showing me all features requested!
JM
Jonathan Mackey, LCSW
12/18/19
Amazing & Great service
Amazing & Great service. My support representative answered all my questions and helped me to fix my issues with my call attendant. He also helped me with hardware concerns! Wow. Amazing customer service. I am sticking with Nextiva for a long time to come!
R
Rhett
12/18/19
Customer service was awesome
Customer service was awesome! The agent made my setup fast and exactly the way I requested. Many thanks to Dmitriy Orel
LC
Len Conner
12/18/19
Alex Orlov was fast and sharp at…
Alex Orlov was fast and sharp at getting my issue resolved. I Hope I get him again when dealing with any future issues! Excellent addition to your support team!
D
Don
12/18/19
Rose M was very helpful and got me…
Rose M was very helpful and got me where I needed to be.
M
Marina
12/18/19
Customer Service Rep Was Awesome!
Customer Service Rep Was Awesome! Extremely patient, efficient and polite. He helped me in a timely manner. He was fully knowledgeable on my issue!
SW
Stephen Wilt
12/18/19
Oksana Y
Oksana Y. was very helpful today, thanks Nextiva!
DD
Derek D
12/18/19
I had a whole variety of issues and he…
I had a whole variety of issues and he came up with solutions to everything. Great job.
G
Grace
12/18/19
Gave me everything I needed to know
Date of experience: December 19, 2019
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].