9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5851-5860 out of 6255
TS
Todd Spidare
12/19/19
Excellent customer service
Excellent customer service. Tech support chat is so easy and effective. I have had many positive experiences including one just now with Vadim Koba. Highly recommend!
CC
Christina Cavallo
12/19/19
I called Nextiva today and spoke with…
I called Nextiva today and spoke with three different representatives regarding assistance with a auto attendant message. They all were a help but I really have to give a special thanks to Andrii S. He was such a great help to me and went out of his way to make my day easier with his extra support. THANK YOU ANDRII!
BH
Brittany Heck Jensen
12/19/19
Very helpful service
Very helpful service. Today I got fast easy and effective support from Sviat P. at Nextiva. I'm feeling very satisfied with our choice of VIOP provider.
NM
Nathan McKeever
12/19/19
Rose was excellent in getting a phone…
Rose was excellent in getting a phone swapped out.
PW
Peter W
12/19/19
Nick K
Nick K. (Nikita) was very helpful and thoroughly explained a workaround to a specific problem.
C
ChicagoUser
12/19/19
Initial setup was smooth
Setting up a single line for a residence using a cisco SPA112. Setup took about an hour on the phone, because I had trouble explaining that I needed both ports on the ATA active - 1 for a single phone, and the other to connect the other phones in the house using the existing POTS wiring. Once that was understood, setup was straightforward. Voice quality is excellent with a 75/20 Mbps Uverse pipe. An issue remains with getting all the extensions in the home to ring. This seems to be due to ...
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ST
Shaun Telford
12/19/19
Excellent experience!
Excellent experience!! Hope to get him every time I need service.
BS
Brad Smith
12/19/19
Ivan T was great help and very…
Ivan T was great help and very professional thank you for all the help
P
Patrick
12/19/19
Great communication and friendly service
I worked with Mr. Laba today who was able to effectively gather the information he needed and place me on a brief hold to check what was requested. He made the extra effort to ensure the information was correct and clearly understood. Fantastic support!
AB
Angelia Brassette
12/19/19
Vlat was professional and…
Vlat was professional and knowledgeable. I received the best help with completing the necessary forms. I am a truly satisfied customer!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].