9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5841-5850 out of 6255
SL
Shawn L
12/19/19
Michael was great.He was tremendous in…
Michael was great.He was tremendous in solving proplem. The 2 Stars are for Company not Michael. I spent 2 hours on 12/19 to solve not getting all of my customers' incoming calls for 3 months. I merged 2 offices with multiple numbers and only partial message receipts from the Company. I discovered over 100 back messages in a call group of which I was unaware. When my account was set up 09/01/19, I should have been provided the email backup/extra step which Michael provided today. I lost 10 ...
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V
Victor
12/19/19
Ivan Kotsubynsky solved my problems…
Ivan Kotsubynsky solved my problems quickly and had patience with my poor computer abilities. Tnanks for your help
RP
Rizma Pagan
12/19/19
Michael B was great
Michael B was great! He was very patient and help me tremendously...
JD
James Digan
12/19/19
Mesrop was incredibly helpful
Mesrop was incredibly helpful, efficient and polite. Could not have asked for better service!
JC
Janel C
12/19/19
Alex G is excellent!
Alex G. was very knowledgeable and professional. He assisted me in resolving an issue with the main phone quickly and effectively which limited the impact on our customers and staff. His assistance and professionalism is appreciated!
AS
Aberra Services
12/19/19
He didn't give up to get it done and…
He didn't give up to get it done and that is really appreciable and excellent service. Thanks
T
Tim
12/19/19
Dmytro I
Dmytro I. is very helpful and good tech. Resolved our issue 10 on 10 for him. Merry Christmass !
ZS
Zachary Sieling
12/19/19
Victor is very helpful and…
Victor is very helpful and knowledgeable. He was able to create the auto attendant I wanted and have the call set up the way I wanted. He also uploaded a new audio file for me.
RC
R C
12/19/19
Sviat P is the best
Sviat P is the best. He was conscientious and knowledgeable, and was patient with my requests. There was no confusion as there often is with these chat services. He knew how to get in and out and do the job. I really appreciate his help!
SB
Shannon Bishop
12/19/19
Mesrop was friendly and extremely…
Mesrop was friendly and extremely helpful in assisting me with fixing our issue. A pleasure to work with! Shannon TGO
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].