9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5831-5840 out of 6255
HN
Happy Nextiva Customer
12/19/19
Rose Moroz was awesome!
Rose Moroz was knowledgeable, kind and very helpful. A True RockStar!
SS
Scott Samuels
12/19/19
Alex Orlov was very helpful in training…
Alex Orlov was very helpful in training me on how to set up some of the advanced features of the system.
TM
Tj Muncy
12/19/19
Called Nextiva to get help setting up…
Called Nextiva to get help setting up my new phones. Dmitriy Orel made the process the easiest thing I have done all week. Very nice and polite, great customer service!
JC
Joe Cleary
12/19/19
Alex Gorbanko was great!
Date of experience: December 20, 2019
AU
AFC Urgent Care Denver
12/19/19
April M was great in helping me set up…
April M was great in helping me set up holiday hours schedules with some of our complicated call routing. Thanks! Happy Holidays!
R
Rodney
12/19/19
Victor was extremely helpful
Date of experience: December 20, 2019
B
Bridget
12/19/19
I was very impressed
I was very impressed by the help and detail from the customer service representative. He was so helpful and made sure all my concerns and questions were answered.
DM
Diane Moss
12/19/19
april m was efficient and polite
april m was efficient and polite! thank you!
R
Ramona
12/19/19
Michael Krutenko
Thank you, Michael Krutenko, for your excellent help and service today.
SL
Shawn L
12/19/19
Michael was great.He was tremendous in…
Michael was great.He was tremendous in solving proplem. The 2 Stars are for Company not Michael. I spent 2 hours on 12/19 to solve not getting all of my customers' incoming calls for 3 months. I merged 2 offices with multiple numbers and only partial message receipts from the Company. I discovered over 100 back messages in a call group of which I was unaware. When my account was set up 09/01/19, I should have been provided the email backup/extra step which Michael provided today. I lost 10 ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].