9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5811-5820 out of 6255
K
Kasey
12/19/19
Helen S
Helen S. was very helpful , fast and efficient. Couldn't ask for easier chat/customer service!
DO
DAVID OSWALD
12/19/19
Serhii M
Serhii M. offered great customer service!
Z
Zaira
12/19/19
Victor L was quick
Victor L was quick, efficient, and knew exactly what he was doing when I chatted with him for online support. Not all reps are that good.He handles some changes to our call schedule and forwarding. I wish I got him every time! Thanks Victor!
T
Tameika
12/19/19
I messaged Nextiva a few months back…
I messaged Nextiva a few months back about a problem with our telephone numbers. I was told nothing could be done. However, when I messaged again today, Rose Moroz, refused to tell me nothing could be done. She looked for a possible solution and provided it. Even if the solution doesn't work , I am still excited that Rose at least tried.
KF
Karolina Flis
12/19/19
He is the best
He is the best - Sviat P
MN
Mike Nehoda
12/19/19
I can't be more thankful for the…
I can't be more thankful for the customer support that I received on 12/18-12/20, the representatives have been there - above and beyond, in every aspect of not only setting up programs but going step by step with me and explaining a whole process and super proactive with improving the program system. The high-quality of service that I received stands up immediately, the tech guys were so helpful and informative. I am extremely happy with the result and overall experience they took with my ...
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JH
Jacy Hixon
12/19/19
Talk about great service!!
Talk about great service!!! Yana T just spent almost 3 hours with me doing a bunch of configuring to get everything exactly how we want it. Never did she make me feel rushed. Very polite and knowledgable. Nextiva support team does a great job.
TC
Tiffany Cannon
12/19/19
Voice recording issue
Rose M was very helpful with my issue.
WS
Willie Sanchez
12/19/19
Mesrop was very helpful and helped me…
Mesrop was very helpful and helped me set up my phones in a matter of minutes.
KK
Kevin K
12/19/19
Sergio B was more than helpful
Sergio B was more than helpful. he explained the issues and how to correct them.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].