9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5801-5810 out of 6255
DF
David Faoro
12/22/19
Dmitriy Orel Did a great job and solved…
Dmitriy Orel Did a great job and solved my problem quickly. Thanks!
D
DARYL
12/22/19
Apri M at Nextiva is the best
Apri M at Nextiva is the best. She was able to change my phone system over to holiday hours in a matter of minutes. Now I can go on vacation and know that my customers are taken care of. Nextiva is better than any other VOIP or phone system.
S
Shaun
12/22/19
She corrected a mistake that was setup…
She corrected a mistake that was setup by another support person and got everything resolved correctly and promptly.
J
Jose
12/22/19
Thank you!
Mr. Laba, was very helpful with the questions I had about Managing the Auto Attendant and how to fix our after hours attendant.
DF
Dividian Flores
12/22/19
Alex P
Alex P. was awesome!
AC
Angela Cannon
12/22/19
My holiday greeting was set up…
My holiday greeting was set up correctly and with exact instructions and the rep was wonderful, friendly and professional.
MR
Michael Rimer
12/22/19
The system didn't connect initially
The system didn't connect initially. I waited so long I thought the Chat service was closed. Victor did a great job getting me up and running in the chat and helping me with some questions. Thank youl
RW
Russell Walsh
12/20/19
Mariia Motuzynska
Mariia Motuzynska, was very polite and helpful and fast. A great person to assist me today. Thank you for your service.
T
Todd
12/20/19
Helen S was excellent and VERY helpful
Helen S was excellent and VERY helpful. Solved my issues in a matter of minutes.
M
Megan
12/20/19
Vlad U was amazing
Vlad U was amazing! He helped me with several updates on the account as well as created call groups when I was receiving errors on my end. He made the process seamless and eliminated any frustration by taking care of all issues quickly and efficiently. Thanks so much, Vlad! We truly appreciate the great service.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].