9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5781-5790 out of 6255
TS
Tom Shubert
12/22/19
Alex Gorbenko did an outstanding job…
Alex Gorbenko did an outstanding job and accomplished in only a couple minutes what the 1st tier support could not do in over two hours. I just wish Nextiva would make 2nd tier support available to the Channel Partners immediately instead of making us jump through hoops first.
J
Jennifer
12/22/19
Michael Krutenko was very helpful!
Date of experience: December 23, 2019
T
Trevor
12/22/19
Customer Service rep handled my problem…
Customer Service rep handled my problem with ease, Thank you.
A
Andrew
12/22/19
service was pretty quick
service was pretty quick. thanks for the help sergio b.
BA
Bret Anderson
12/22/19
Sergio B.did a great job!
Sergio B.did a great job and solved my issue quickly.
JB
James Burke
12/22/19
Easy, quick simple
Mr. Laba was very helpful in setting up my account and the process was very quick.
MJ
Michael J
12/22/19
Dmytro
Dmytro. I. Called Nextiva support because we were having packet loss issues with our ISP. He tried for over an hour and even waited on our ISP technical support line with me to resolve the issue, only to have then send me to voicemail. Dmytro was super friendly and helpful. As a last resort he moved our server to a different one temporarily to have our phones working again. Let me know to call back so that they could move us over to our original server when issues with ISP were solved.
H
Haley
12/22/19
Helpful & Easy!
I had such a great & easy experience!
VC
valued customer
12/22/19
Rose Moroz was very helpful and quick…
Rose Moroz was very helpful and quick too!
JH
Jackie H
12/22/19
Ivan T provided great customer service…
Ivan T provided great customer service today in assisting me with voicemail questions. Also helped set up Holiday voicemail. Very helpful and patient!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].