9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5761-5770 out of 6255
YG
Yvette Gonzalez
12/23/19
Michael Krutenko was very helpful!
Date of experience: December 24, 2019
A
A
12/23/19
Michael Krutenko helped get my issue…
Michael Krutenko helped get my issue resolved in record time!
BZ
Betty Zeman
12/23/19
Vlad U was great.
Date of experience: December 24, 2019
S
Sharon
12/23/19
Always have great support from this…
Always have great support from this group! Vadim Koba was able to get our holiday hours in so no phones are ringing!
JG
Jim Gutman
12/23/19
Alex did a great job
Alex did a great job, was very patient and helpful, while we worked through resetting some existing Polycom phones (3 IP550s and 1 IP650) to work with the Nextiva system. We had no difficulty in communicating, and although it took us a while to get everything finished, I think it went about as quickly as it could be done. We had to perform software upgrades and several reboots of each phone to get them working. They are working, so thank you very much. Best regards, Jim Gutman
XG
Xiomara Garcia
12/23/19
Sergio B
Sergio B. Was awesome!
LM
LaTesha Moses
12/23/19
Alex P
Alex P, offered EXCELLENT customer service. He was very helpful in resolving an issue that we had. Thank you so much Alex P!!
BH
Beth Herzog
12/23/19
Julia S was a wonderful help
Julia S was a wonderful help, took care of my issues very quickly
JS
James Smith
12/23/19
Slavik H
Slavik H. the representative understood my issue and responded promptly, correctlted my phone issue quickly.
JP
Jennifer Poland
12/23/19
Guidance was Easy!
Great help navigating through the scheduling process.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].