9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5741-5750 out of 6255
WG
Will G
12/25/19
Nikita K.
Nikita K. handled all of my issues quickly. I am a new user and have had nothing but great experiences with Nextiva support!
KG
Katherine Grundy
12/25/19
Christmas Schedule Disaster
Mr. Laba helped me fix a phone issue on Christmas Day and was fantastic. He worked quickly and efficiently to get our phones back up and running! Kudos to him and get that man a bonus.
JF
Joe Fairchild
12/25/19
Very easy and thorough process
Very easy and thorough process. Much thanks to Mr. Laba for being a great support representative and helping launch our company's phone system.
HD
Heather Dawson Brown
12/25/19
Sergio B was fantastic help this…
Sergio B was fantastic help this morning. He fixed my problem and took the time to make sure I understood how to use the system to avoid the same issue in the future.
R
RockfordG
12/25/19
Oksana stayed with me even when I got…
Oksana stayed with me even when I got pulled away for another issue. she fixed the problem right away.
WD
Warren Danforth
12/25/19
Nikita K was excellent in my chat…
Nikita K was excellent in my chat session. I needed some help with setting times for after hours call forwarding and Nikita took great care of me. Warren
TP
The POS Warehouse LLC
12/25/19
Slavik H.
Slavik H. Really good, fast!
E
Ellen
12/25/19
Sviat P
Sviat P. was quick to resolve my issue. Voicemail is cleaned out and backup and running!
JC
Jenna C
12/24/19
GREAT SERVICE
I have never had anything but great things to say about Nextiva. Any time I have needed assistance, I have received it immediately. Alex P came to my rescue on Christmas day! How thankful I am to have the help i need any time I need it.
TT
Tom T
12/24/19
Helen S. is quite simply the very best at what she does
I had the good fortune to work with a woman named Helen S. this evening. She was friendly and professional, patient and exceptionally informed in her area of expertise. I genuinely appreciate your taking the time and effort to find, hire and retain someone as excellent as she is at her job
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].