9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5731-5740 out of 6255
RB
Renewal Body Contouring
12/25/19
Fast & efficient!
Alex P. helped me set up call forwarding this afternoon when I was in a time crunch. He was super helpful and efficient!
SR
Steve Rawls
12/25/19
Helen S
Helen S. was fantastic! Understood my problem immediately, made the correction and explained to me what I was doing wrong. I am very impressed so far with Nextiva, both from the sales and support side. Thanks!
R
Rayiomhealthandwellness
12/25/19
It was average
It was an okay experience. I felt there should have been a little more engagement with this being my first time using Nextiva. I really did not know what questions to ask... I was asked "what questions do I have?" Overall Igor was polite and he was mindful of my time. I appreciate it. Future... feedback have questions established for newcomers.
OM
Oleg Maximenco
12/25/19
Exceptional customer support
Nextiva client since 2013 here. Best customer support ever. Thanks!
BC
Brunilda Colon
12/25/19
Sergio B
Sergio B. was very quick and accurate responding to my question.He not only directed me to the correct link but empowered with guidance for future reference. Thank you!
AA
Alfred A
12/25/19
rechange the billing email to another person
did the chat log and was very helpful, took 15 minutes to rechange the billing email to another person
GR
George Rice
12/25/19
Arthur Omelchuk did an amazing job…
Arthur Omelchuk did an amazing job fixing our issue!!! thank you so much!!!
BR
Brian Rainey
12/25/19
Dmitriy Orel Was helpful.
Date of experience: December 26, 2019
VW
Vincent Woodard
12/25/19
Leo was very knowledgeable and helpful
Leo was very knowledgeable and helpful. Thanks.
TC
Tim Cracolice
12/25/19
Today's experience was the first truly…
Today's experience was the first truly positive interaction.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].