9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5711-5720 out of 6255
O
Oscar
12/26/19
very good and faster attention !!!!
Date of experience: December 27, 2019
H
Hannah
12/26/19
Vlad Ukrainets was very helpful!
Vlad Ukrainets was very helpful!! I would gladly call and talk to him anytime.
SB
Sandra Benson
12/26/19
Rosa Moroz helped with transferring…
Rosa Moroz helped with transferring calls for me. I am not tech savy for she did it for me. Very good customer serivce.
J
Jonathan
12/26/19
Sergio B is amazing!
Sergio B is amazing! Sergio was very professional and quickly knocked it out of the park with my requests. Why pay IT to manage the phones when Nextiva does it for you!
TK
Trinity K
12/26/19
Great service!
Rose M was able to successfully take care of the problem that one of our employees was having, making outbound calls.
DR
Danielle Richardson
12/26/19
Log In Help
I was under pressure to get logged in on time to be able to take and make calls but my password was not working. Vadim Koba was prompt and friendly and got my password reset in less than 2 minutes. Thank you, Vadim and Nextiva :)
R
Ryan
12/26/19
Ivan was Awesome
Ivan was Awesome! Very Knowlegable!!!
AM
Anthony Millot
12/26/19
To my knowledge the only American based…
To my knowledge the only American based phone solution company. Excellent customer support and tons of features.
KS
Kevin S
12/26/19
Quick and easy on-boarding
Quick and easy on-boarding. Thank you!
LG
Luke Graysmith
12/26/19
I really like working with Nextiva…
I really like working with Nextiva support. I was trying to time the deployment of the phones, and wanted to understand the timing of the number porting. In the middle of the Christmas holidays, I called to see if they had processed my port request and if they could accomodate the timing for phone deployment. The guy I worked with today, Vlad U. was very helpful. Actually I always get good support there, but Vlad got things sorted out quick with good humor.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].