9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5701-5710 out of 6255
I
Ivan
12/26/19
Helen S is awesome
Helen S is awesome, quick, to the point and patient.
D
Debbie
12/26/19
Sviat P was helpful and thorough
Sviat P was helpful and thorough. I am 100 percent satisfied with our outcome.
DE
Dispatch Efros
12/26/19
Thanks to Alex Gorbenko handled my…
Thanks to Alex Gorbenko handled my request timely and professionally.
S
Stewart
12/26/19
This is a follow-up to my support with Alex Gorbenko
This is a follow-up to my support with Alex Gorbenko on 12/26/2019. We had switched 10 phones over from VTech VSP726's to Nextiva X-885's in roughly 90 minutes. Pretty good to average 9 minutes to unbox, snap together, and and swap phones to have them up and running. Our call with Alex was to set up an orbital parking button to simplify parking for the users. This resulted in several calls and transfers before getting to Alex. While it still took him a couple of hours to get it done, he was ...
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CH
Cam He
12/26/19
Sales signed me up before testing compatibility
Sales signed me up. Support found I had compatibility issue. Can’t move out Office just to get to an ISP that makes this work. Michael H. With nextiva walked me through another way to use the service via a cell phone. He was very helpful. I thought I was stuck in a contract for a service I could never use. Customer service though being polite informed me I was still locked into the contract even though I couldn’t use the service. Thanks to Michael H. the Nextiva service has value. We can ...
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JS
Joseph Stewart
12/26/19
She found the issue and corrected it…
She found the issue and corrected it for us.
TB
Tom Backal
12/26/19
Vlad U was great
Vlad U was great. Quick and efficient!!
MF
Melissa F
12/26/19
I love Helen S
I love Helen S. She is the best support person and if I could get her everytime, I would be sooo happy.
JE
Joe Erazo
12/26/19
Alex did a good job explains the…
Alex did a good job explains the requirements for The LOA
SL
Steve Lamping
12/26/19
Mr Orlov was extremely helpful and…
Mr Orlov was extremely helpful and patient while configuring the set up of my phone.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].