9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5691-5700 out of 6255
JS
Jacqueline Sosa
12/29/19
MESROP was excellent and friendly
MESROP was excellent and friendly! he took his time and helped me with my technical request. thanks!
TC
Tom Coultrap
12/29/19
Mr Laba
Mr. Laba was very helpful and solved my problem. We had not been able to get the second phone to connect and he stuck with me and tried a couple different things and soon we got it connected. He was very polite as have all the techs we have dealt with. We're excited about our new phone service and look forward to being your customer.
SE
Steph E
12/29/19
Chat
I used Nextiva chat feature with Yana T to set a holiday schedule. She worked quickly and it was a very easy transaction.
M
Mike
12/29/19
Ivan Kotsubynsky was very helpful and…
Ivan Kotsubynsky was very helpful and getting our soft phones set up the way we would like. So far our experience with Nextiva has been good. Thanks
IK
IRFAN KHAN
12/27/19
Excellent customer support.
Date of experience: December 28, 2019
ET
Eco Tax Group
12/27/19
Alex Horb was polite and helped me…
Alex Horb was polite and helped me resolve all my phone issues. And most of all he very patient.Great Job Allex!!!
ST
Straight Tax
12/27/19
He was great with helping out!
Date of experience: December 28, 2019
NP
Nick Petrovic
12/27/19
Yana Trykoz is the best worker of…
Yana Trykoz is the best worker of 2019!! :) She spend almost 1h on the line with me to explain to me how to set up the phones for my office. Thank you so much Yana!!!
E
Emma
12/26/19
I spent over an hour on a chat…
I spent over an hour on a chat re-provisioing a phone. It was a long and stressful situation but Yana T was great and kept on trying to figure out the problem
E
Ethan
12/26/19
Mesrop was great
Mesrop was great, helpful, and completely resolved my rather difficult problem. I would have no qualms with contacting support or recommending nextiva products.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].