9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5641-5650 out of 6255
NG
Nicole Gessler
01/01/20
Aren was very helpful with setup and…
Aren was very helpful with setup and resolving my login issue.
A
Amy
01/01/20
Mesrop is very knowledgeable
Mesrop is very knowledgeable, great support. He was able to resolve our issue. I would refer Nextiva to others because of him. Thank you
AD
Alysse Daugherty
01/01/20
Give this man a raise!
The person who helped me, Michael Krutenko, was very professional and helped me solve my issue in a matter of minutes. He is an excellent customer service representative.
M
MG
01/01/20
Victor was very helpful and patient
Victor was very helpful and patient. He stayed on until we were able to fix our issues. Thank you Victor!
D
Daphne
01/01/20
I worked with Alex K using the chat…
I worked with Alex K using the chat feature and was extremely pleased with the communication and amount of time needed to fix my issue(s).
MP
Mauricio Pinzón
01/01/20
Excellent service
Excellent service, solve my issues on the app in a few minutes.
T
temp
01/01/20
Michael Krutenko was able to quickly…
Michael Krutenko was able to quickly and easily assist me with a setting that I could not locate for our account.
MZ
Marti Zolnowski
01/01/20
Today I had the pleasure of dealing…
Today I had the pleasure of dealing with "Vlad Ukrainets.". We had a change in personnel and had to make considerable changes and information requests which he handled in the highest professional manner. You have a valuable asset in Vlad. It was a pleasure instead of a pain!
C
CounsellorTroy
01/01/20
Nextiva provides great support.
Sergio B was very helpful in getting the Auto Attendant fully operational. I have to say that Nextiva support has been great to work with as we get our new Voip system fully operational.
A
ACRTech
01/01/20
The technician did a great job
The technician did a great job, he had patience and helped me reset my password/pin, then gave instructions and worked with me to reconfigure my phone.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].