9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5621-5630 out of 6255
JB
james bloir
01/02/20
Mesrop did a great job
Date of experience: January 03, 2020
CT
Chavez T. Bowman
01/02/20
Helen did a great job answering all of…
Helen did a great job answering all of my questions. If she didn't have the answer she went the extra mile to create a case to ensure my question gets directed to the appropriate individual.
DN
Donald Newlands
01/02/20
Nikita Kornienko was friendly
Nikita Kornienko was friendly, patient and helpful.
F
Freddie
01/01/20
Rose was a pleasure to work with
Rose was a pleasure to work with. She explained what was required to resolve my issue then promptly applied the resolution.She stay in contact and made sure all was working before ending the conversation. I look forward to working with her again in the future.
WH
William Hughes
01/01/20
Very good experience
Very good experience! Maksym Laba was a true professional and very helpful in getting me setup!
O
opow
01/01/20
Sviat P knew what he was doing and was…
Sviat P knew what he was doing and was quick with resolving the issue.
MH
Mart Harris
01/01/20
Rose Should Get a Raise
Rose was very helpful and had instant solutions when there were hiccups in our work. I am very happy with her services. She was knowledgeable and quick; and when she had to take time to do something, she kept me appraised that she was still working on it rather than leaving me in the dark.
SM
Shannon Mullins-League
01/01/20
Artur B
Artur B. Great help!
A
AS
01/01/20
Great customer service!!!
Denis P. and Vlad Ukrainets were stellar, super helpful! They were very knowledgeable and excellent at new customer set up. Appreciated their great customer support.
KQ
Keith Quinnell
01/01/20
Nextiva should giveVadim K a raise.
Date of experience: January 02, 2020
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].