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9.6

SpotScore

Nextiva - Call Center Software

Nextiva Reviews in October 2026: User Ratings, Pros & Cons

Empowering businesses through advanced communication solutions.

4.56

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Starts from $18.95 / User / Month when Billed Yearly

Nextiva Reviews & Ratings

4.56

Excellent

Based on 5433 ratings & 6255 reviews

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Rating Distribution

Excellent

(5081)

Very Good

(612)

Good

(151)

Poor

(70)

Terrible

(341)

Spotsaas Editor’s POV

Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more

Nextiva pros and cons

  • Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.

  • Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.

  • Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.

  • Smooth setup process and fast resolution of issues, enhancing user experience.

  • Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.

  • Instances of long hold times and being transferred multiple times, affecting the overall support experience.

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Showing 5611-5620 out of 6255

SH

Susan Harriet

01/02/20

5 out of 5

Michael H

Michael H. he was very knowledgeable was a great help and very understanding and patient. He should get a big raise and a promotion. Susan I. Harriet, Owner Johnson County Realty, LLC

R

Ramana

01/02/20

5 out of 5

Best Tech Support Persons

I had an excellent help from both Mr.Orlov and Mr.Laba

ML

Molly Loughran

01/02/20

5 out of 5

Sergio B was a terrific help and…

Sergio B was a terrific help and quickly fixed my issue!

M

Melody

01/02/20

5 out of 5

phone set up

everything was great - thanks

DF

Daniel Faizakoff

01/02/20

5 out of 5

Artur Bondaruk

Artur Bondaruk Great assistance. Problem solved.

S

Steve

01/02/20

5 out of 5

Mr Liba was awesome

Date of experience: January 03, 2020

L

Lia

01/02/20

5 out of 5

Sergio B

Sergio B. Was AWESOME! He was incredibly helpful and completed the tasks I needed with promptness.

S

Spidermatt

01/02/20

5 out of 5

Vladimir M Provides Great Service

Vladimir M. was very knowledgable and is a great listener. Vladimir quickly addressed my problem and stayed on the line until he was sure my needs were met. Great job Vladimir!!!

AA

Ashley Anderson

01/02/20

5 out of 5

Mr. Orlov is fanastic

Mr. Orlov was a great help & had fantastic customer service skills. Honestly, best Nextiva phone call I've had & I call pretty frequently.

RC

Roni C

01/02/20

5 out of 5

Victor L

Victor L. was extremely helpful. I had what I thought would be a simple fix, but I underestimated it. Victor answered my chat quickly and not only took care of my issue, but showed me how to do it online myself. Thanks Victor!

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].