9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5591-5600 out of 6255
K
Kelvin
01/02/20
Nikita K
Nikita K. is the best!!! Thank you!!
DA
David Amini
01/02/20
Artur Bondaruk was so very patient with…
Artur Bondaruk was so very patient with us. We were having trouble following his instructions but he kept helping us until we got it right. Problem is not Nextiva but with router and Artur made screen shots of the ping test info so I can now give this to our IT people. Thank you Artur and Nextiva
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Adam Darst
01/02/20
Michael Krutenko was a great help
Michael Krutenko was a great help, he worked with me to test out the fax system and was knowledgeable about my questions.
I
Ian
01/02/20
Vlad Ukraints was great!
Vlad Ukraints was great! I barely knew what I was saying and he still was able to help me out! Thanks again!
JP
Jason Pesavent
01/02/20
Artur was very knowledgeable and jumped…
Artur was very knowledgeable and jumped right into the issues we were having. A+ Tech, great job! Thank you.
N
Nicole
01/02/20
Mesrop was very helpful today
Mesrop was very helpful today. I appreciate the great customer service.
KG
Ken Grant
01/02/20
Aren was successful.
Aren was successful in setting my application up for SMS. While he was successful I would also say he seemed impatient with me and a tad put out that I was not as devise literate as he would like me to be.
AR
Abigail Reynolds
01/02/20
Ivan was incredibly helpful
Ivan was incredibly helpful! Now I don't have to worry about people calling in over vacation!
C
Charlie
01/02/20
Scheduling (After-Hours setup and recording)
After having our after-hours recording interrupted, and an initial attempt to fix the issue, Logan was helpful, patient and got the issue fixed in less than 10 minutes. Great job Logan
LJ
Lisa J
01/02/20
Great customer service
Mr. Laba was incredibly helpful in resolving the issue I called in about. The only reason I didn't do a 5 star rating is that this is the 3rd time I've had to call in about the same issue.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].