9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5551-5560 out of 6255
SS
Stephen Santos
01/05/20
Rose was a delight to work with
Rose was a delight to work with. She was patient, clear, and made sure I was fully satisfied before even mentioning an end to our communication. Nextiva is lucky to have Rose working for them, and we were delighted to work with her.
EH
Emily H
01/05/20
Wonderful Support
I had a list of updates and changes that I needed madeto our account, so I reached out to the support chat, and was connected with Vadim Koba. He was able to tackle all of my requests in a very quick and efficient manner. Thank you to Vadim and thank you to Nextiva for the great support!
G
Greg
01/05/20
Vladimir M
Vladimir M. is very helpful!
CH
Charles Haddock
01/05/20
Dmitriy Orel was great and everything…
Dmitriy Orel was great and everything got resolved quickly
M
Mel
01/05/20
Customer Service was amazing
Customer Service was amazing. I had the pleasure of chatting with Michael Krutenko and he was very patient with me and went the extra mile to make sure I knew where to go in the future to change user names and voicemail pins. It made this easy for me. So Thank you Michael for all you did today!
SW
SHILEA WILSON
01/05/20
Mr Laba was wonderful
Mr. Laba was quick and helpful. He answered all my questions and explained everything well. I can't wait to see what your system will do for our business!
M
Michael
01/05/20
Alex Horb solved a major problem we've…
Alex Horb solved a major problem we've been having for months. Very pleased.
SM
Sonny Mendez
01/05/20
Mesrop
Mesrop, Was absolutely great to work with! Totally competent, and knowledgeable, as I had many questions and issues that I needed assistance with. I am very impressed with the level of expertise he has been trained in and feel very confident in Nextiva as my telecommunications provider for the future Appreciatively, Sonny Mendez
AC
Alejandra Chavez
01/05/20
Aren was friendly and very helpful.
Date of experience: January 06, 2020
SW
SHILEA WILSON
01/05/20
Mr Laba was wonderful
Mr. Laba was quick and helpful. He answered all my questions and explained everything well. I can't wait to see what your system will do for our business!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].