9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5541-5550 out of 6255
KA
Kevin Allodi
01/12/20
After quite a bit of unexpected work on…
After quite a bit of unexpected work on our end to implement the Nextiva system we were finally ready to go live, including the port of our main store number. Dmitriy Orel was fantastic -- helped us get online, verified all our extensions were (so far) were connected, helped with adjusting auto-attendant rings/rollovers. I hope I get Dmitriy anytime I need to contact the support center. Job well done. -- KBA
GJ
Gene Jasper
01/09/20
Great customer support
Great customer support. Quick response time and very knowledgeable representative! Thanks Nextiva!
JC
jeanine cummings
01/08/20
5 stars for Sergio
Date of experience: January 09, 2020
S
s
01/06/20
Aren was a great help
Aren was a great help, and super fast!
AC
Anthony Cwirko
01/06/20
Michael Krutenko
Michael Krutenko
R
Richard
01/06/20
Great Support from Alex P.
Great Support from Alex P.
N
Nicole
01/05/20
Always helpful
Always helpful every time I contact them. I have been serviced by Vadim Koba on several occasions and has helped me out every time.
RC
Richard C
01/05/20
Sergio B
Sergio B. helped me today. Customer service is quick and responsive by chat. I wish the system was a little easier to navigate so we would not need to use customer service but our overall experience with Nextiva is good and I would recommend it to growing business needing multiple lines.
AG
Albert Gonzalez
01/05/20
Rose Moroz was very helpful with…
Rose Moroz was very helpful with setting up the phones and helping with some porting issues i had. Very easy to get things done since everything was explained perefctly.
AC
Alejandra Chavez
01/05/20
Aren was friendly and very helpful.
Date of experience: January 06, 2020
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].