9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5531-5540 out of 6255
H
Hunter
02/18/20
Big thanks to those at Nextiva
Big thanks to Chris, Nicholas, Alexis, and Ross for helping Sanair Indoor Air Quality get set up all the way in Virginia!!! Everyone was so nice and very patient with me throughout the entire setup. I am very much looking forward to using the Nextiva software and learning what all it has to offer!!
DC
Dan Clements
01/28/20
very clear and helpful
very clear and helpful. Tech support was competent in understanding my issues, and solved the request efficiently without delay.
TP
Tyler Peck
01/23/20
Great until you want to leave
Great until you want to leave. Their cancelation process sucks, I had to end up blocking the charges on our card.
TP
Tyler Peck
01/23/20
Great until you want to leave
Great until you want to leave. Their cancelation process sucks, I had to end up blocking the charges on our card.
M
Megan
01/14/20
A huge thanks to Konstantin B
A huge thanks to Konstantin B. for all of his assistance. I was having trouble filtering our custom saved reports for specific information and he quickly edited and saved the report. On top of that he let me know which filter was selected so I can edit myself moving forward. We're fans of inquiring knowledge so it was refreshing. Thanks again, Konstantin! We truly appreciate your support.
MC
Marie Cønigliarø
01/14/20
Konstantin B was a great help with…
Konstantin B was a great help with showing me how to block multiple spam calls! Thank you!
R
RaunchBox
01/14/20
Konstantin B was awesome
Konstantin B was friendly, quick to respond, and took care of my issue while informing me with articles to support what was needed for the fix. Thank you for your help sir!
M
Marco
01/14/20
The service keeps getting better....
I have been a client of Nextiva for 6 years and their service keeps getting better! We ordered a new phone to replace an older model and an incredible tech support specialist Theodore spent a patient one hour with us to walk us through setting up the new phone, and then went on to improve the setup of our existing phones. He helped streamline our entire answering system to be more efficient and help out administrative team have an easy to understand dial out and transfer system. Thank you ...
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DW
Dan White
01/12/20
I was very pleased with the service…
I was very pleased with the service that I received and felt that my rep, Anatoiliy, did a fantastic job, was very thorough and knowledgeable about both the software and hardware. Thank you Anatoiliy!
K
keene
01/12/20
Alex P did a fantastic job!
Alex P did a fantastic job!! Fix all my issues.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].