Nextiva Reviews in October 2026: User Ratings, Pros & Cons

Saving time and money with Nextiva!

Nextiva’s service has us on a flat monthly rate no matter our usage level for the month. The speed to connect to the right person ensures our customers have an excellent experience and don’t get lost being forever rerouted throughout the business. Impressive technology.

Great service

I really like the automation available in Nextiva’s business center. We can connect all customers into a single workflow no matter how they connect with us (phone, text, chat or email) And they all get the complete service experience. It’s ideal for our purposes.

Service has been good, but...

Service has been good, but... We record our calls, and have found it to be one of the most useful tools we pay for to run our company. We have been doing this for years with Nextiva. We often (multiple times per week usually) go back to our recorded calls to search for certain phone calls. The records hold about 6 months of data, so we go pull all calls every 6 months and download them before they are lost. Cut to last week, all of a sudden we get an error: "The maximum date span is 30 ...

Great for small businesses

Nextiva is great for small businesses that need to automate activities to keep on top of things. We’ve been able to improve our follow ups, responsiveness, record keeping, and data integrity. Nextiva has a nice design that brings it all into one place so not only can you be more efficient but you also understand the experience of each customer and can then zoom out and run high level reports to inform staffing, product updates, and service and process improvements. Now, for us, everything ...

Good value for money

A partner company we work with closely suggested we look to upgrade to VoIP as our old systems were starting to become very outdated, and increasingly unreliable. We didn’t know much about VoIP, so reached out to a few providers. Nextiva were the standout provider from the start - they took the time to fully explain everything for us, and walk us through all our options. On top of this, their pricing was really good value for money. Since we moved to VoIP, we’ve had no issues with ...

Service has been good, but...

Service has been good, but... We record our calls, and have found it to be one of the most useful tools we pay for to run our company. We have been doing this for years with Nextiva. We often (multiple times per week usually) go back to our recorded calls to search for certain phone calls. The records hold about 6 months of data, so we go pull all calls every 6 months and download them before they are lost. Cut to last week, all of a sudden we get an error: "The maximum date span is 30 ...

Amazing service?

I've been with Nextiva for about 2 years now and initially they were great. Customer service and the support team was very responsive when we called in and resolved any issues we had quickly. When our company started growing and began adding extensions we opted to transition from a month to month plan to a 3 year contract so that we could receive discounted pricing. Nearly a month and a half later Nextiva has not transitioned us to the contract and we are paying nearly $100.00 more per ...

Amazing service?

I've been with Nextiva for about 2 years now and initially they were great. Customer service and the support team was very responsive when we called in and resolved any issues we had quickly. When our company started growing and began adding extensions we opted to transition from a month to month plan to a 3 year contract so that we could receive discounted pricing. Nearly a month and a half later Nextiva has not transitioned us to the contract and we are paying nearly $100.00 more per ...

Beware of auto renewal contract (updated)

Have been using Nextiva for just over a year now. No issues with the service. However I initially signed up for a 1 year contract. What the sales rep did not tell me was that the contract auto renews for the year after the term is up. Found this out the hard way when i called in to cancel my service, i'm now stuck with a service i'm no longer using for 8 months. It's an unethical practice. ****update. I had a fantastic Nextiva representative by the name of John reach out to me and ...

Frustrated client experience turned around.

EDIT: Leaving my original review below for authenticity, but leaving my latest experience at the top for focus on the outcome. Ultimately was connected with a gentleman named John who took ownership of the situation. He made clear with no uncertainty that they saw an issue, were taking ownership of it, allowed me to be heard, and were immediately implementing a resolution. True to his word, they overnighted a wireless accessible device, got an engineer to connect it immediately, and only ...