9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5511-5520 out of 6255
J
Jace
05/27/20
Anticipating the annual renewal
Anticipating the annual renewal, I telephoned Customer Service 3 days before my renewal kicked in and discovered their deliberate attempt to make cancellations hard. My first call, I was told I must speak with a special department that handles this and they are CLOSED. My 2nd call I waited 40 minutes to get to general Customer Service, only to be told, the department I need to speak with is VERY busy (Naturally, as everyone else is trying to cancel). They suggest I leave my # and I will get ...
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J
Jace
05/27/20
Anticipating the annual renewal
Anticipating the annual renewal, I telephoned Customer Service 3 days before my renewal kicked in and discovered their deliberate attempt to make cancellations hard. My first call, I was told I must speak with a special department that handles this and they are CLOSED. My 2nd call I waited 40 minutes to get to general Customer Service, only to be told, the department I need to speak with is VERY busy (Naturally, as everyone else is trying to cancel). They suggest I leave my # and I will get ...
Read more
LI
Lance Ilya
05/03/20
Worst VOIP provider ever
Worst VOIP provider ever! HEre is what happend: 1) Sold us a number , then 2 months later took it away saying it belong to someone else 2) sold us another number then it woulndt work 3) Had 4 numbers and all outgoing calls were going form 1 number After written request to cancel, did everything possible to continue to charge and deny receipt.
LI
Lance Ilya
05/03/20
Worst VOIP provider ever
Worst VOIP provider ever! HEre is what happend: 1) Sold us a number , then 2 months later took it away saying it belong to someone else 2) sold us another number then it woulndt work 3) Had 4 numbers and all outgoing calls were going form 1 number After written request to cancel, did everything possible to continue to charge and deny receipt.
JN
John Nicholson
03/19/20
Big improvements
Using the new phones from Nextiva has enabled us to access some big improvements with our PBX system. We’ve removed a number of manual processes and created efficiency in the process. It’s a good transition to VoIP
P
Paul
03/18/20
WORST CUSTOMER SERVICE…
I have been in business for over 37 years and Nextiva is the worst customer service I have dealt with. I have only had their service for about 90 days. I cannot even get my sales rep to respond. He has has ignored ALL phone calls and emails. The first line Support Staff is not knowledgeable - you have to escalate to what they call a Tier 2 Rep? Even then, the response time is any where from 12 to 24 hours. When you rely on the phones for business you cannot wait 12 to 24 hours for any type ...
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FM
Fidel Miller
03/18/20
No complaints
We use the conferencing and desk phones as well as the app from Nextiva to cover all our phone requirements and it works well for us.
P
Paul
03/18/20
WORST CUSTOMER SERVICE…
I have been in business for over 37 years and Nextiva is the worst customer service I have dealt with. I have only had their service for about 90 days. I cannot even get my sales rep to respond. He has has ignored ALL phone calls and emails. The first line Support Staff is not knowledgeable - you have to escalate to what they call a Tier 2 Rep? Even then, the response time is any where from 12 to 24 hours. When you rely on the phones for business you cannot wait 12 to 24 hours for any type ...
Read more
CB
Carman B
03/17/20
Jake and his team were awesome
Jake and his team were awesome working with us to transition to VoIP from Nextiva. We had no delays or issues and they took care of everything, including training for the team. We’ve been live for a couple of months now and I’ve had no complaints yet
C
Charles
03/17/20
Thanks to David and his team
Thanks to David and his team of developers we were able to go live with the CRM and business center from Nextiva overnight. The service from this team was amazing and they definitely went above and beyond to make sure we had what we needed and everything was running smoothly. We’ve found a couple of bugs in the service since go live and these were resolved almost immediately
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].