9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5501-5510 out of 6255
MH
Melinda Harville
06/09/20
very happy with the service so far
We have huge security needs and that was ultimately the deciding factor in choosing Nextiva over other providers. They could provide the documentation and assurance needed for our team and legal department. We’re very happy with the service so far and have no complaints.
C
Clayton
06/09/20
Great service
Nothing we tried was really up to par. Now that we have Nextiva’s service we can finally put that problem to rest.
VH
Veronica Hartman
06/08/20
High level service
Change is constant and with the world shifting by the day we need to be able to provide customer service that is beyond good. We need to be excellent. The Nextiva platform has unlocked a higher level of service from our service team. If you’re looking to improve service levels then Nextiva should be one system you consider.
DP
David Pascarella
06/07/20
Reasonable price
One of our big clients recommended Nextiva’s services and we haven’t looked back. The cost savings alone, which are very important at this time, make it well worth the effort.
AG
Adrian G
06/06/20
Great!
As soon as we went to “shelter in place” the team was able to forward all calls to our teams working remotely from home. There has been no customer impact at all since this shift. It’s great!
A
Anthony
06/05/20
Recommended!
The Nextiva team responded fast and got us up and running with the service we needed within a day. Highly recommended!
M
Maria
06/05/20
Fast support services
Our customers rely on being able to contact us 24-7 and with the Nextiva App for mobile we can guarantee fast support services even in the middle of a public health crisis. Thanks to Nextiva we have been able to adjust to the new way of working seamlessly
JS
Jeff Santos
06/04/20
Reliable service
All of our team are now working from home and because of our move to Nextiva VoIP it was a really simple change from a systems and technology standpoint. While there have been business challenges we have a good phone system in place that’s reliable and that is one thing we definitely need at this time.
AN
Alexander Newell
06/02/20
Avoid at all costs
Avoid at all costs! ABSOLUTE PREDATOR BUSINESS! Failure to deliver a reasonable and effective telecommunication product, flawed software at a basic level, and DISGUSTING call clarity. After multiple attempts to right call clarity issues without resolve, repeated reporting of app software bugs, and consistent call clarity complaints from our customers we finally tried to cut ties with this predator business. BUT THEY WOULD NOT LET US! They rigidly denied us from terminating our contract ...
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AN
Alexander Newell
06/02/20
Avoid at all costs
Avoid at all costs! ABSOLUTE PREDATOR BUSINESS! Failure to deliver a reasonable and effective telecommunication product, flawed software at a basic level, and DISGUSTING call clarity. After multiple attempts to right call clarity issues without resolve, repeated reporting of app software bugs, and consistent call clarity complaints from our customers we finally tried to cut ties with this predator business. BUT THEY WOULD NOT LET US! They rigidly denied us from terminating our contract ...
Read more
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].