Nextiva Reviews in October 2026: User Ratings, Pros & Cons

Is there a level below one star?

I have now sat waiting on the phone for hours, sat waiting in chat for hours, sent emails, submitted tickets and tried for over a week to get SOMEONE to respond to issues. This company has cost me clients, credibility, and revenue. I've never been so unhappy with customer service. When you call the sales line, they answer in 1 ring and they're all smiles and ready to get you signed up - but when you call support, it's like falling into a black hole and you can't get out. If there's a ...

Horrific customer support

I'm blown away that this company has so many good reviews. I signed up for their service over a week ago and have been unable to get in touch with support to set up my account; one full week. The only contact I've had is with a sales rep who has been extraordinarily rude and unhelpful. The great reviews have to be fake.

Horrific customer support

I'm blown away that this company has so many good reviews. I signed up for their service over a week ago and have been unable to get in touch with support to set up my account; one full week. The only contact I've had is with a sales rep who has been extraordinarily rude and unhelpful. The great reviews have to be fake.

I'm shocked how bad the customer service is

This review is solely for the customer service arm of the company. About 6 months ago, I wrote a 1 star review based on the very poor customer service I had received from Nextiva. It had nothing to do with rudeness, just a complete lack of follow-up and protocols which lead me to calling customer service 14 different times over the span of 4 months just to get a broken phone replaced -- which never actually happened. The day after I wrote a review, I received a phone call from John Mason, ...

I'm shocked how bad the customer service is

This review is solely for the customer service arm of the company. About 6 months ago, I wrote a 1 star review based on the very poor customer service I had received from Nextiva. It had nothing to do with rudeness, just a complete lack of follow-up and protocols which lead me to calling customer service 14 different times over the span of 4 months just to get a broken phone replaced -- which never actually happened. The day after I wrote a review, I received a phone call from John Mason, ...

Great service

The great thing about Nextiva’s VoIP service is that it enables you to work from anywhere. This has been particularly important over the last few months. Even when things return to normal I suspect our team will enjoy the benefits of working from home more as we have this amazing technology to support it.

STAY FAR AWAY IF YOU NEED PHONES FOR WORK

Nextiva sales make the system sound great. Once they make the promises and get the billing set up, sales will not return a call and rarely responds to email. Once set up with plan, phones were shipped to us and we were told just hook them up and we will be fine. Being a small professional office, we do not have dedicated IT, or time to mess with that. It took weeks to get installation added, at additional cost. Their "installation" was a fraud. After more delays, we were finally told they ...

STAY FAR AWAY IF YOU NEED PHONES FOR WORK

Nextiva sales make the system sound great. Once they make the promises and get the billing set up, sales will not return a call and rarely responds to email. Once set up with plan, phones were shipped to us and we were told just hook them up and we will be fine. Being a small professional office, we do not have dedicated IT, or time to mess with that. It took weeks to get installation added, at additional cost. Their "installation" was a fraud. After more delays, we were finally told they ...

Nice work

I can better manage my team with the data I get from Nextiva’s VoIP dashboard. I can see how the team is working through call volumes and can determine what additional resources will be needed to support. I can manage team member performance without micromanaging and it’s much more time efficient when I can see what’s going on at a high level within the call center. Nice work, Nextiva!

great service

Jon from Nextiva was a huge help ensuring we got our VoIP service up and running quickly. He and his team brought so much experience and strategy to the table so we could launch the best implementation of this app for our unique business needs. Really happy with the service and can certainly recommend Nextiva to other businesses. It’s a robust and reliable SaaS business with great service.