9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5481-5490 out of 6255
CM
Cuauhtemoc Magana
07/12/20
THE WORST SERVICE YOU CAN GET
THE WORST SERVICE YOU CAN GET ! ! . THEY ARE FULL OF LIES. SPECIALLY WHEN IT COMES TO SERVICE AGREEMENT. WHEN I SIGNED ON THEY TOLD ME, ALL INCLUDED. THEN AFTER 2 MONTHS THEY START CHARGING MINUTES THAT WERE SUPPOSED TO BE INCLUDED IN THE PLAN. WHEN I CANCEL THE SERVICE THEY SAID YOU WILL NOT GET ANY REFUND THEN !! WHOOA THIS SURE LOOKS LIKE A SCAM !! STAY AWAY OR PAY THE PRICE. WORST COMPANY EVER ! ! !
CM
Carl Miller
07/11/20
Best VoIP service
This is the best VoIP service I’ve seen on the market. I have used a number of different platforms and Nextiva has nailed it.
CM
Carl Miller
07/11/20
Best VoIP service
This is the best VoIP service I’ve seen on the market. I have used a number of different platforms and Nextiva has nailed it.
AS
Angie Stafford
07/09/20
Customer retention and conversion improved
Customer retention and conversion have both improved since moving to VoIP. Who knew improvements to this kind of infrastructure would have such an impact on our people and the service they can provide. The other thing that has to be noted about Nextiva is the price, it is really amazing what they are offering for such a low rate. Our monthly savings alone are worth making the move for. I can definitely recommend checking out Nextiva. We’re a SMB and it’s perfect for us.
AS
Angie Stafford
07/09/20
Customer retention and conversion improved
Customer retention and conversion have both improved since moving to VoIP. Who knew improvements to this kind of infrastructure would have such an impact on our people and the service they can provide. The other thing that has to be noted about Nextiva is the price, it is really amazing what they are offering for such a low rate. Our monthly savings alone are worth making the move for. I can definitely recommend checking out Nextiva. We’re a SMB and it’s perfect for us.
MW
Mark Weingarten
07/09/20
The real benefit of the Nextiva VoIP
The real benefit of the Nextiva VoIP service over others is the fact that it integrates with other tools so your help desk platform, email, website chat. It is much easier to take care of your customers when you have all the customer touch points in one place.
MW
Mark Weingarten
07/09/20
The real benefit of the Nextiva VoIP
The real benefit of the Nextiva VoIP service over others is the fact that it integrates with other tools so your help desk platform, email, website chat. It is much easier to take care of your customers when you have all the customer touch points in one place.
DV
David Vincent
07/06/20
Challenging To Say The Least
I've had an account for close to a month. The service seems to be reliable but configuration, management and support are more than challenging. Part of our decision was the ease of use demonstrated by our sales rep. I have yet to be able to complete anything outside of very simple configuration changes without calling support. Wait times on the phone or live chat are beyond anything reasonable. I'm not sure why licenses are not automatically assigned to new user when you purchase the ...
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DV
David Vincent
07/06/20
Challenging To Say The Least
I've had an account for close to a month. The service seems to be reliable but configuration, management and support are more than challenging. Part of our decision was the ease of use demonstrated by our sales rep. I have yet to be able to complete anything outside of very simple configuration changes without calling support. Wait times on the phone or live chat are beyond anything reasonable. I'm not sure why licenses are not automatically assigned to new user when you purchase the ...
Read more
EB
Elaine Basham
07/04/20
Is there a level below one star?
I have now sat waiting on the phone for hours, sat waiting in chat for hours, sent emails, submitted tickets and tried for over a week to get SOMEONE to respond to issues. This company has cost me clients, credibility, and revenue. I've never been so unhappy with customer service. When you call the sales line, they answer in 1 ring and they're all smiles and ready to get you signed up - but when you call support, it's like falling into a black hole and you can't get out. If there's a ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].