9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5471-5480 out of 6255
LF
Leonard Feagin
07/18/20
faster service
Our customer service team can see the interaction history as they pick up a call. This level of information makes customer service just a thousand times better and faster. I think our call times are down by 30% at least at this stage.
GP
Gary Palmer
07/16/20
Thanks to Nextiva
Thanks to Nextiva we’re saving over 40% on our monthly phone service AND can provide our team with better tools to do their jobs. It’s ideal to be able to achieve both of these goals with one implementation
GP
Gary Palmer
07/16/20
Thanks to Nextiva
Thanks to Nextiva we’re saving over 40% on our monthly phone service AND can provide our team with better tools to do their jobs. It’s ideal to be able to achieve both of these goals with one implementation
JD
Janice Davis
07/14/20
Nextiva help us to save money
Prior to Nextiva VoIP our customer service team had to navigate various platforms when looking after a customer phone query. With Nextiva we’re now all in one system and it’s making things a lot easier from a service standpoint. If needed we can ramp up our team easily but with these tools our team has great efficiency in terms of how they can look after customers quickly and easily. As an application, this is definitely saving us money.
JD
Janice Davis
07/14/20
Nextiva help us to save money
Prior to Nextiva VoIP our customer service team had to navigate various platforms when looking after a customer phone query. With Nextiva we’re now all in one system and it’s making things a lot easier from a service standpoint. If needed we can ramp up our team easily but with these tools our team has great efficiency in terms of how they can look after customers quickly and easily. As an application, this is definitely saving us money.
E
Edwin
07/13/20
easy to use and cost effective
Nextiva VoIP is one piece of technology that enables us to achieve this goal in practical terms. The system is easy to use and cost effective, keeping us connected to our most important asset -- our customers.
RC
Roger Cowger
07/13/20
Our customer service agents love the Nextiva platform
Our customer service agents love the Nextiva platform. It certainly makes their jobs easier and customers get a great level of service from us with it in place. It’s a big improvement and was pretty cost-effective considering the added value.
E
Edwin
07/13/20
easy to use and cost effective
Nextiva VoIP is one piece of technology that enables us to achieve this goal in practical terms. The system is easy to use and cost effective, keeping us connected to our most important asset -- our customers.
RC
Roger Cowger
07/13/20
Our customer service agents love the Nextiva platform
Our customer service agents love the Nextiva platform. It certainly makes their jobs easier and customers get a great level of service from us with it in place. It’s a big improvement and was pretty cost-effective considering the added value.
CM
Cuauhtemoc Magana
07/12/20
THE WORST SERVICE YOU CAN GET
THE WORST SERVICE YOU CAN GET ! ! . THEY ARE FULL OF LIES. SPECIALLY WHEN IT COMES TO SERVICE AGREEMENT. WHEN I SIGNED ON THEY TOLD ME, ALL INCLUDED. THEN AFTER 2 MONTHS THEY START CHARGING MINUTES THAT WERE SUPPOSED TO BE INCLUDED IN THE PLAN. WHEN I CANCEL THE SERVICE THEY SAID YOU WILL NOT GET ANY REFUND THEN !! WHOOA THIS SURE LOOKS LIKE A SCAM !! STAY AWAY OR PAY THE PRICE. WORST COMPANY EVER ! ! !
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].