9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5451-5460 out of 6255
GW
Greg W
09/17/20
Poor from the door
Poor from the doorWebsite was descriptive, Sales team was friendly however once I got in the door the experience went south in a hurry.I won't bore you with all the details of my experience with Nextiva but I will advise you to demand a 30 day free trial before you sign anything. The functionality you expect from a PBX, VoIP provider or a Saas is not what they offer in my opinion they offer a beta platform only with basic functionality lacking essentials. Service is slow and they don't ...
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R
Raphael
08/26/20
Very poor.
Very poor. Software full of bugs and staff don't know what they're saying. To their credit, cancellation was easy with no nagging which is why they don't get 1 star.
R
Raphael
08/26/20
Very poor.
Very poor. Software full of bugs and staff don't know what they're saying. To their credit, cancellation was easy with no nagging which is why they don't get 1 star.
IR
Ira Robertson
08/17/20
Our business is proof
Our business is proof, when your people are empowered by technology, your business can fly. We are seeing the results and the investment was well worth it.
EK
Eric Klein
08/16/20
Terrible Tech Support and Equipment
I don't know how this company obtained favorable reviews, but the service this company provides is awful!!! On average, I spend about 3 hours on the phone with customer tech support. Although the cost for phone service is low, the savings does not justify the time lost with incompetent techs. I am stuck in a 3 year contract with this terrible company. caveat emptor.
EK
Eric Klein
08/16/20
Terrible Tech Support and Equipment
I don't know how this company obtained favorable reviews, but the service this company provides is awful!!! On average, I spend about 3 hours on the phone with customer tech support. Although the cost for phone service is low, the savings does not justify the time lost with incompetent techs. I am stuck in a 3 year contract with this terrible company. caveat emptor.
EI
Elaine Irizarry
08/10/20
Awesome service
We have entirely replaced our desk phone system set up. Not only can we provide a better call center experience for our customers and clients but we have saved on our phone service costs too. It’s awesome that we can achieve lots of our goals all one the one move.
J
James
08/09/20
efficient service
Nextiva is great for keeping track of the team’s call volumes and times. It helps our managers to ensure efficient service from our call centers and also with the outbound sales team efforts.
SC
Sonya Campbell
08/07/20
great service
The business phone system from Nextiva and it’s a great service for us. The all in one nature of the platform makes it much more efficient to provide service to our customers.
SA
Steven Aldridge
08/05/20
Great decision
Making the move to Nextiva was a great decision -- since the move we have seen a 50% increase in our teams productivity and the platform is definitely saving us time and money. I can’t recommend it enough!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].