9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5421-5430 out of 6255
AW
Andrea Westington
11/06/20
HORRIBLE
HORRIBLE. RUN. I don't remember a similar negative experience like this one. I never leave reviews on anything but if i can save you from the trouble it's worth my time. Tech support = 0 Understanding of basic requests = 0 Willingness to solve a problem of any kind = 0 Taking your money every month = 100
AW
Andrea Westington
11/06/20
HORRIBLE
HORRIBLE. RUN. I don't remember a similar negative experience like this one. I never leave reviews on anything but if i can save you from the trouble it's worth my time. Tech support = 0 Understanding of basic requests = 0 Willingness to solve a problem of any kind = 0 Taking your money every month = 100
RG
Ronald Gilleland
11/04/20
System availability
System availability has been at constant 100% since we moved across to Nextiva, which is much better than our previous system! We’ve also been able to remove a lot of manual processes. Thanks, Nextiva!
AH
Audrey Hamilton
10/29/20
Great solution
Nextiva have a great all in one solution, and it's on the cloud which just makes it altogether easier to manage and support in the long term. Really happy with it overall.
C
Charles
10/28/20
Laughable Bad Product
TLDR; I've never experienced a worse product. INSANE ISSUES W/ PHONE SERVICE Most of our incoming calls ring for a moment then become un-answerable. The caller experiences a normal wait until voicemail but on our end it can't be answered. I had 30 days of voicemails go undelivered and were unretrievable. Waited weeks for an investigation/answer. It seemingly too only a moment to confirm when I finally called in about it. Their visual voicemail has been offline system-wide for about two ...
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C
Charles
10/28/20
Laughable Bad Product
TLDR; I've never experienced a worse product. INSANE ISSUES W/ PHONE SERVICE Most of our incoming calls ring for a moment then become un-answerable. The caller experiences a normal wait until voicemail but on our end it can't be answered. I had 30 days of voicemails go undelivered and were unretrievable. Waited weeks for an investigation/answer. It seemingly too only a moment to confirm when I finally called in about it. Their visual voicemail has been offline system-wide for about two ...
Read more
MS
Marilyn Stewart
10/20/20
So much better service
This new VoIP service is providing all the features so that we can support our customers more easily. Switching to Nextiva has been like night and day -- the service, the cost, the reliability. It's all SO much better.
MJ
Matthew J
10/19/20
Good option for VoIP service
This is a good option for VoIP service and makes us much more effective in many ways as an organization. I'm really impressed. We've been customers for 2 years and very happy with the service.
RH
Richard Harlan
10/17/20
Fast turnaround
Thanks to Dave has the developers from Nextiva we were up and running on their VoIP service within just a couple of days. Really fast turnaround.
.S
.James Sinclair
10/13/20
No complaints
Our company signed on with Nextiva last year and really like the system. No complaints here.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].