9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5411-5420 out of 6255
NM
Nate M
12/21/20
Very Disappointing
I left Google Voice to be 'saved' by Nextiva. This is because Nextiva has a lot more features. But I'm not pleased with Nextiva either. I don't know why people boast about their support. Nextiva support lacks tremendously. Good support doesn't entail a support phone number. Good support entails proper setup, proper comprehension and getting things done right the first time. Their sales department is flawless. But as soon as you pay for services, you realize that you are kind of on your ...
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IT
If this is good they earned it
12/14/20
Have to be crazy to go anywhere else
We've been using Nextiva for 3 years now. We switched from an in office pbx system with a shared T-1 line for phone and internet. The system was good, direct inward dials, and all features (13 users). When we moved our office we saw an opportunity to save some money and switch to voice over IP - Nextiva. The system has almost every feature our old system has plus Many more features. The clarity is great. Now that we are mostly remote we use "shared appearances" which means my phone rings in ...
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AF
Ariana Fonseca
12/12/20
Terrible!! hard to cancel the subscription
Terrible!!! Do not subscribe! I’ve been trying to cancel the service for months and wasn’t able to
AF
Ariana Fonseca
12/12/20
Terrible!! hard to cancel the subscription
Terrible!!! Do not subscribe! I’ve been trying to cancel the service for months and wasn’t able to
JN
Joe Neu
11/12/20
The period of transition from one…
The period of transition from one service provider to the other is always challenging. Nextiva’s staff went above and beyond to make the switchover less interruptive to our work.
RK
Richard Keegan
11/12/20
Bruce
Bruce, from Nextiva did an amazing job at the initial installation at our site. He was professional, demonstrated work ethic and was proficient in his trade.
JS
John Smith
11/12/20
The Nextiva support service is…
The Nextiva support service is impressive. The tech support team would not falter to give their assistance even on a last minute request.
PA
Penny Anderson
11/11/20
There are many benefits to the Nextiva…
There are many benefits to the Nextiva VoIP service. I would definitely recommend checking them out!
B
Brenda
11/11/20
We usually handle over 50000 minutes of…
We usually handle over 50000 minutes of conversation with our clients per month and we also wanted to be in a position to scale up our communications capabilities even more. Getting Nextiva on board was a very smart choice and we are happy with their product and customer service.
RW
Relly W. Turner
11/11/20
Nextiva is simply the best
Nextiva is simply the best! We have no complaints or regrets so far. Nextiva has employed the best people and they are doing an amazing job.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].