Nextiva Reviews in October 2026: User Ratings, Pros & Cons

WARNING!!! Please Read before using this company

Honestly I do not know where to start, I decided to have a 36 month contract with this company because the sales man made it seem so perfect, what made me want to add a line with nextiva was because they had a phone app so I don't miss any calls. Basically I got this bundle in November, I did not use the phone at all because my business was not running and I didn't have internet yet. 2 weeks ago I put internet in my building and gave nextiva a call to get it set up, when the representative ...

Run as fast as you can

Run as fast as you can. We looked into this company and now they won't stop calling and emailing. We have since found out about their manipulated positive reviews and their attempts to shut down all negative information from getting out. They are rude and extremely aggressive in their sales approach. Don't fall in their trap!

WARNING!!! Please Read before using this company

Honestly I do not know where to start, I decided to have a 36 month contract with this company because the sales man made it seem so perfect, what made me want to add a line with nextiva was because they had a phone app so I don't miss any calls. Basically I got this bundle in November, I did not use the phone at all because my business was not running and I didn't have internet yet. 2 weeks ago I put internet in my building and gave nextiva a call to get it set up, when the representative ...

Run as fast as you can

Run as fast as you can. We looked into this company and now they won't stop calling and emailing. We have since found out about their manipulated positive reviews and their attempts to shut down all negative information from getting out. They are rude and extremely aggressive in their sales approach. Don't fall in their trap!

Worst experience with a service

Nextiva - worst experience with a service. VOIP set up is not user friendly. A great deal of time and phone calls were spent on issues. Each service seems to have a different department and different person to speak with. Service was not worth length of time it takes for them to set up the dashboard, the time I had to dedicate to do the setup configuration, the countless time I have been on hold or had to talk to representatives, and the quality/reliability of the calls. Cancellation of ...

Worst experience with a service

Nextiva - worst experience with a service. VOIP set up is not user friendly. A great deal of time and phone calls were spent on issues. Each service seems to have a different department and different person to speak with. Service was not worth length of time it takes for them to set up the dashboard, the time I had to dedicate to do the setup configuration, the countless time I have been on hold or had to talk to representatives, and the quality/reliability of the calls. Cancellation of ...

Having you sign up was a breeze

Having you sign up was a breeze, but watch out! The salesman promised a smooth transition from my current carrier to Nextiva. He would take care of everything. I explained we wanted to make sure we wouldn’t lose service, as many of our sales are phone sales. Well the salesman told me to disconnect from my current carrier in order to take over the account. Before I did the disconnect, I called him to make sure as I was hesitant it sounded easy. The following day we didn’t have any phone ...

Having you sign up was a breeze

Having you sign up was a breeze, but watch out! The salesman promised a smooth transition from my current carrier to Nextiva. He would take care of everything. I explained we wanted to make sure we wouldn’t lose service, as many of our sales are phone sales. Well the salesman told me to disconnect from my current carrier in order to take over the account. Before I did the disconnect, I called him to make sure as I was hesitant it sounded easy. The following day we didn’t have any phone ...

Expensive Service, Worse Contracts

We signed a 3-year contract in Dec 2017. The service works, but the interface is extremely difficult to navigate or make changes and it's expensive (I don't care about an online app but the only way to text is with an online app which doubles our cost). Worse - our contract expired last month. I called Customer Relations to talk options and found out it was auto renewed for another 3 years. No notice, nothing. Apparently it's in the Terms & Conditions online, it's not in the contract I ...

Expensive Service, Worse Contracts

We signed a 3-year contract in Dec 2017. The service works, but the interface is extremely difficult to navigate or make changes and it's expensive (I don't care about an online app but the only way to text is with an online app which doubles our cost). Worse - our contract expired last month. I called Customer Relations to talk options and found out it was auto renewed for another 3 years. No notice, nothing. Apparently it's in the Terms & Conditions online, it's not in the contract I ...