9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5381-5390 out of 6255
RE
Richard Encarnacion
07/28/21
Nextiva has been a great company so far...
Nextiva has been a great company so far. They set my business up with VOIP, and help me configure my entire business. I had another VOIP company last year, but the customer support and the setup assistance were very detailed. Not to Mention, Walter Disney's initial account service. And the technical setup assistance from the team after the sale was very detailed. Sorry, I forgot the tech guy's name, wasn't in the e-mail.
CB
Christine B
04/08/21
Read this before signing a contract with Nextiva!
Be sure to read the fine print and be warned – I do not recommend signing a contract with Nextiva! As a small business owner, I would highly recommend sourcing another digital phone provider that delivers reliable phone service, easy to reach tech support, plan flexibility, competitive pricing and most importantly, the option to cancel if the service does not function properly or meet your current business needs. Almost immediately after switching to Nextiva, we regretted our decision. ...
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R
Robert
04/08/21
Buyer Beware
Okay service, interface is a little complicated to manage, but BUYER BEWARE if you decide to switch service providers before the end of your contract. NEXTIVA will cancel your contract prior to the due date, and require you to pay 100% of the contract face value on the date of cancellation. Think twice (or three times) before signing a 36 month contract with these folks. Then don't do it and go somewhere else. Context: I own a company with 40ish phone lines and a $2k/month phone bill. ...
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VS
Vlora Sejdi
04/05/21
This company lies
This company lies, upsells you with the promise you can remove features, and is totally inflexible with their cancellation policy for any of the add on services. Once my contract is up in a few months, I'm switching completely. They just lost a customer over $9.95. Talk about bad business practices.
HL
ham lake
04/01/21
bad cancelation policy data caps
bad cancelation policy. early termination fee. watch out for data caps from you internet service provider.
MA
Michael A
03/31/21
CLIENTS BEWARE!!
I believe this is a scam company who contracted a company to provide many false positive reviews about their company. So buyer should beware! We requested a free 30 day trial and where charged up front. Being told it was just an authorization and not a real charge. We tried to set up our own account but received an error message. This was because the sales rep set up our account (without us knowing) and gave us a phone number from a different state. We were never able to get the service ...
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BC
Bob Conley
03/17/21
Customer service is Horrible!
Customer service is Horrible!! please do not use this company. Nothing but headaches and they do not know what they are doing. I have a small business and am trying to get my numbers forward to 4 cells phones but, they can not seem to get it straight.
BC
Bob Conley
03/17/21
Customer service is Horrible!
Customer service is Horrible!! please do not use this company. Nothing but headaches and they do not know what they are doing. I have a small business and am trying to get my numbers forward to 4 cells phones but, they can not seem to get it straight.
C
Charlie
03/09/21
STAY AWAY - STAY AWAY
Stay away from this company. Many of the features I was supposed to get with the Enterprise version do not work. When I call support, we spend so much time trying to activate and fix each little service. It's extremely frustrating. The support people have come on the phone and had no idea how to fix issues on standard parts of their system. Text Doesn't work Conferencing Doesn't Work It doesn't work with Mac I bought extra numbers to change my caller ID as I call different states - that ...
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C
Charlie
03/09/21
STAY AWAY - STAY AWAY
Stay away from this company. Many of the features I was supposed to get with the Enterprise version do not work. When I call support, we spend so much time trying to activate and fix each little service. It's extremely frustrating. The support people have come on the phone and had no idea how to fix issues on standard parts of their system. Text Doesn't work Conferencing Doesn't Work It doesn't work with Mac I bought extra numbers to change my caller ID as I call different states - that ...
Read more
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].