9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5371-5380 out of 6255
CW
Carol Weinhardt
08/23/21
Knowledgable Employee
Oleg was extremely helpful & efficient re: my request to get one of our extensions assigned to a new employee & also to get the extension to ring. He has helped me with technical issues in the past & I find him to be very knowledgeable, professional and calm.
JL
Jennifer Lu
08/22/21
Best help I have received in awhile
Best help I have received in awhile. He was so through and detailed oriented. Extremely patient. I am writing this a few days later but I still remember how satisfied I am with the support help. Even though he had to help me upload and build the auto attendant and on top of that attach all three of our location's schedules to it, he was very patient and even wanted to wait as I called to double check. I honestly wish he could be assigned to our account.
JP
Jessica Parkison
08/22/21
Oleg was great
Oleg was great. He was informative, efficient, and extremely helpful.
DN
Dan Nathan
08/22/21
Very helpful.
Very helpful. They really care!
RZ
Rob Z
08/22/21
Rep was very knowledgeable and helpful…
Rep was very knowledgeable and helpful with my issue.
CW
Christina Williams
08/22/21
Extremely helpful and patient!
Date of experience: August 23, 2021
C
Consumer
08/19/21
Nextiva's Service and Reliability
We have been with Nextiva for several years and always find their support staff and account reps very helpful. The phone system has been very reliable and we like the fact that we can customize our account to meet the company's needs. Ivan helped me get a new number added today with the proper area code for the office where the new employee will be working.
RD
Ray Davis
08/17/21
this phone was programed with another…
this phone was programed with another Provider and we work through the programming with little to no issues Great to work with
R
Ryann
08/16/21
Always professional and very helpful!
Date of experience: August 17, 2021
JJ
Jill Janis
08/15/21
IF I COULD GIVE A NEGATIVE STAR I…
IF I COULD GIVE A NEGATIVE STAR I WOULD. THIS COMPANY MAKES EMPTY PROMISES, AND WHEN YOU CALL THEY ARE NOT HELPFUL, GIVE YOU THE RUN AROUND. WORST COSTUMER SERVICE EVERRR! RUN RUN RUN RUN RUN FROM THIS COMPANY
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].