9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5361-5370 out of 6255
WK
William Kline
08/29/21
Ariana_Nextiva Support
Ariana, the Nextiva support specialist who assisted, was fantastic. Ariana explained each step along the way and made sure before moving onto the next topic, that I did not have any further questions and the information being shared made sense. In general, it is how you would hope a customer service call/experience would play out.
HA
Haley Allen
08/29/21
Great Support
Date of experience: August 30, 2021
RP
Richard perez
08/29/21
Great Customer service
Great Customer service Andrew provide me with nice support and help me with all my problems. MY only suggestion is to work on the bulk user edit is kind old going user by user to make a big change
D
Daniel
08/27/21
Great experience
Great experience! Thanks Logan!!!
RL
Rosenstein Law Group
08/26/21
LONNIE WITH NEXTIVA IS VERY…
LONNIE WITH NEXTIVA IS VERY KNOWLEDGABLE AND HELPFUL. MOST NEXTIVA EMPLOYEES DO NOT KNOW HOW TO SOVLE ISSUES. Lonnie fixed our problems and is extremely nice.
KC
Khang Chien
08/26/21
Good Knowledgeable Tech
Thank you Satisfactory
TS
Terry Sonterre
08/25/21
outstanding
outstanding very helpful
T
Tanya
08/25/21
Excellent customer service!
We had an issue with a phone that was not able to place outgoing calls. I had tried troubleshooting on our end with the tools we have available (the web portal, the phones embedded web portal) but was unable to resolve. I called Nextiva and reached a tech pretty quickly and he was able to resolve the issue from their end very quickly and then apply the correct config file to all of our phones so any future issues will just require a reboot to resolve. Excellent customer service!!
M
Mp
08/25/21
My initial call was for our director to…
My initial call was for our director to access her recorded call files. The technician not only fixed the issue, but was patient enough to solve additional issues related to our dial reports, and employee group assignments. In addition, he was also able to provide a brief tutorial on where to look, and what to do for future reference.
NR
NMS Race
08/24/21
What they say and do are total opposite
I am a new client to this company. I was promised a service that is NOT happening. The sales person actually called this program a plug and play. I knew that was not going to be the case but had no idea of the difficulty that I was about to face. They do not tell you about the internet changes that you will need to make or additional equipment that you will need to purchase. I received my equipment a month ago and we still are not live. My rep was promoted the day that I signed my contract ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].