9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5351-5360 out of 6255
B
Blake
09/20/21
Absolutely horrid company.
I initially signed up thinking it would be a good fit for my company. After signing up, which took about 1 hour, I was unable to log into my account. Suddenly the representative that helped me disappeared. I called the customer support number and waited 30 minutes. Finally I was given the option to leave my number and receive a call back within "30" minutes. TWO HOURS LATER, after I had gone home for the day, I get a call that goes to my work voicemail. The representative, (redacted), ...
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JS
Jillian S
09/19/21
Nextiva Support is always friendly and…
Nextiva Support is always friendly and patient. I had a great experience with Arianna who remained helpful even after being on the phone for an hour to solve my issue.
GF
Gerard Finegan
09/15/21
Make it impossible to switch plans or cancel service... go elsewhere
Tried to reduce the amount of service lines when we had to cut back on staff size during the pandemic, and they told me that was only possible if I extend my plan. Tried to cancel multiple times, but they make it very difficult. Finally getting rid of Nextiva service today after wasting thousands of dollars due to their poor customer support, and couldn't be happier to get with a new provider.
RS
Reenah Sheikh
09/14/21
Quick solution
Quick solution! Great customer service :)
NP
Nadya P
09/13/21
support is so helpful
support is so helpful, whenever we have issues at our office I kindly ask to be walked through the fix so I can fix it myself if the issue occurs again and the support specialist always walks me through so patiently. THANK YOU.
CM
Chloe Mills
09/09/21
very helpful
Date of experience: September 10, 2021
KH
Katelyn Harrison
09/02/21
Ivan
I have had the pleasure of having Ivan before and he is fantastic!
J“
Jim “Big Panda” Young
08/31/21
Very Happy
I added more stations and then was transferred to customer service to set up my New stations and hunt groups. everything went smoothly and professionally. I was very pleased how well everything worked and how knowledgeable everyone was.
SA
S Asbell
08/30/21
Great Customer Service
The gentleman who helped me yesterday was so helpful and patient. He checked on all the issues that we were having and completed the items that needed to be addressed and fixed. Last week, we did not have that same experience so, I am very thankful for the experience we had yesterday.
C
CS
08/30/21
Nextiva Service
Andrii gave great service and answered all of my questions. He was very patient while explaining everything to me. Thank you!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].