Nextiva Reviews in October 2026: User Ratings, Pros & Cons

They do not deserve one star but zero is not an option

I started talking to a sales rep for nextiva on monday and by Tuesday I had made the decision to move forward with their services, I signed the contract, etc. The next day my husband informed me that he already signed a contract for services with a different company the week before and they were already porting our phone #... Honest mistake, our communication is hit and miss and getting a VOIP was a priority for us both. They company my husband chose was already porting our phone # over - ...

The worst company I’ve ever dealt with

Run away as fast you can! Never again will I let a partner sign a contract without double checking. They will lock you in their he** for the next 3 years. Can't stand this service...took a long time to set up. You are stuck with any lines you purchase. It doesn't matter if you have less employees over time or something happens, they want the full service term payment to cancel. Which can add up to anywhere from $4000 to $12000 and the device return alone for 5 phones is $700! As a logistics ...

Support is great for simple things, advanced support needs advanced training

Working through a basic troubleshooting where the wrong version of software Go Integrator (lite) was installed, then removed, and the correct version of software (Go Integrator db) was downloaded and installed, per advanced support's instructions. This process did not work. They do not have advanced troubleshooting in the advanced support department. lack of documentation. one of my first experiences with support and not impressed by the "amazing" team.

I would not recommend even trying to…

I would not recommend even trying to enquire about their services. This was a HUGE mistake on our parts. We have been continually harassed with phone calls after phone calls every single day, multiple times a day asking why we haven't committed and what can they do to earn our business. At this point, I have marked them off the list. After repeatedly telling the callers that I have already been contacted and to please stop calling, I will make a decision when I get ready and I will contact ...

They started out years ago as a great…

They started out years ago as a great company. Last couple years the service began to fall and today it is atrocious. Tells me that employing personnel for customer service from some cultures is a mistake. My number has not worked, they would not tell me why, but they continue to overcharge me.

Don't believe the advertised hype!!

We were brand new to VoIP and, admittedly, didn't have a clue. We thought Nextiva was a good option given the supposed reviews. Turns out to be all hype. They didn't set us up right and we paid for it from the start. They sold us on Wifi dongles for phones that aren't meant to operate on wifi. When their tech support admitted it they tried to deny it. After weeks of arguing they agreed to cancel and refund and then just DIDN'T!. Horrible HORRIBLE service! Don't do it!!

A quick and efficient support call

Date of experience: October 05, 2021

Stay far away from this company!!!!!

Stay far away from this company their service as far as connectivity is ok but everything else is doomed I had so many problems with Nextiva too many too list here but let’s say they even assigned me a business number that hey ported out 5 years ago imagine I printed this number everywhere I had give this to business contacts to come to find out someone else also had the number. Nextiva did not even blink about this one time months passed and they never fixed the issue. Another huge problem ...

They insist that I stay on the line while they work.

I have been a customer for a few years. Call quality has been just fine. I needed to make a conference call. The feature didn't work. I called support. After spending 45 minutes on the phone while they tried to get it to work, I had other things to do and asked them contact me when it was fixed. No Go. They insist that I stay on the line or they will not work on it. I am not helping them fix it and I have other things to do than listen to them try to get their system to work. The only ...

Nextiva keeps getting better and…

Nextiva keeps getting better and better. Support Department is second to none!