Nextiva Reviews in October 2026: User Ratings, Pros & Cons

Comprehensive offering

Comprehensive offering I recently opened up my own law practice and needed to have a centralized calling system. Nextiva's VOIP works well. While not perfect, I do believe it offers a great product for the price and believe that it will grow to provide an even greater and seamless set of products (desk phone to cell phone app to desktop app).

great customer service and products

great customer service. the technology is current and Nextiva strives to stay that way. the phone system is as robust as you can handle and stays in line with each users capacity.

Nextiva representatives great

Nextiva representatives are always very polite, professional, and helpful when I have questions. Sometimes the wait time is a little longer than I'd like to reach someone, but it all depends on how many people are trying to call in at that time. And who wouldn't prefer to always skip the line? LOL

Nextiva offers a great solution for a small business

Nextiva offers a great solution for a small business like my own. The telephone system is easy to install and portable. Moving my office home was so easy: just unplugging the line from the internet in my office and plugging in in my home office! Done.

Greatly recommend

I have only good things to say about Nextiva. Service has always been great, and customer service is superb. Greatly recommend without any hesitation!!!

Excellent choice for a small or home office

First and foremost, the service is very reliable. I wouldn't stay with them if it wasn't. Voice quality is very good. Second, the services they offer that I use are either bundled in or are very cost effective. I have 800 phone service and a separate fax line. I like that faxes received can be previewed before printing as I get quite a few that are not print worthy. Highly recommended!

Like the other businesses I would give A ZERO

Like the other businesses I would give a ZERO. I signed a 36 month contract porting my GOOGLE number to Nextiva in July 2018. The service was poor experiencing several outages and issues. Each month I receive a Renewal email for my account. Earlier this summer my phone completely died. Upon calling them I was informed that the warranty expired...conveniently when my contract expired. I was told there was nothing they could do. I made arrangements for another provider as my contract ended. ...

Not an honest company…

Was assured by the sales rep that desktop SMS was a function as was two lines on one of our desk phones. After signing 3 yr. contract [DO NOT SIGN WITH NEXTIVA!] and having numbers ported over, we found that Nextiva DOES NOT HAVE DESKTOP SMS and mobile SMS on Nextiva requires each text recipient to be set up as a contact. Porting two numbers to work on a 12 line Yealink phone was also a nightmare. We cancelled within 30 days and now they want 36 months of service fees. We spoke to our bank ...

I am totally amazed and over the top…

I am totally amazed and over the top satisfied with Max's performance on every single level! Thank you!

DO NOT UNDER ANY CIRCUMSTANCES USE THIS COMPANY.his company deserves zero stars

This company deserves zero stars. They cannot port my fax number over, they have ported the other numbers, after a big mess, where we were not receiving any calls. I have been working on this for a month. Worst customer service ever (porting department), they keep telling me it is my former companies fault. I have called my previous phone carrier and nothing is on their side, they told me to have the porting department to call them directly. I was told by nextiva that they "can't call the ...