9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5321-5330 out of 6255
J
Julie
12/13/21
Top Notch!
Nextiva has been such a positive change for our small business. We love the reliability, unique features, and customizatiom. Customer service is so great to work with. We're just so happy with our service!
K
Kimberly
12/13/21
I love my nextiva phone system as well…
I love my nextiva phone system as well as the customer service I recieve when I have to call in which is rarely if at all. The setup of my account was fast, easy and pleasant. The incoming and outgoing calls are quick and the buttons are easy to see and press. I absolutely love everything about my phone service with Nextiva!!! Outstanding job Nextiva!!!!
A
Abby
12/13/21
I would recommend Nextiva to other small businesses
We switched to nextiva because our old system was very unreliable. Dropped calls, staticky calls, it was terrible. Nextiva has been wonderful! Call quality has improved dramatically. Customer service has been helpful. The online portal has been a little hard to navigate, but overall our experience has been great! Highly recommend!
C
Cyndi
12/13/21
Tech support is terrrific
Tech support is terrrific. Needed assistance with phone app and they helped right away. The chat feature is great.
B
Brian
12/13/21
Close, but not there yet.
Nextiva is/was marketed as a competitor of RingCentral. However, after a few months of using their product (specifically the web-based phone system) we've noticed the dependability and user friendly experience isn't quite where it needs to bet yet. We have been kept in the loop with updates to the products and happenings in the company, which is nice, but just doesn't make up for a few pitfalls thus far.
C
cougarwoman
12/13/21
Easy to use!!
Overall I really like Nextiva, for being able to get faxes on my computer and receiving incoming calls. However, 90% of the calls I receive are Spam calls. Nextiva recognizes them as spam about 10% of the time. Also, the call log does not decrease on the screen unless I log out and back in. Tech services is unable to fix it. The other thing that I don't like is that you must sign up for three years. My business has closed and still have to continue paying for over two more years.
J
JGuy
12/13/21
Excellent Customer Service
Definitely one of the best customer service departments I have ever worked with. I have never had any problems getting help with any situation I may have regarding service or tech issues.
C
Customer
12/12/21
Generally Happy -- Just a couple of issues.
I'm generally quite happy with Nextiva however lately I've been having the same problems I had with Vonage, which is what made me change to Nextiva in the first place. That is, I can hear the person on the other end but they can't hear me. It's only happened a few times, but if it continues, I will have to find another solution. (It started slowly with Vonage as well, then over time got to be almost every call. I really hope I don't have a repeat of that.) Also, I really wish you would ...
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L
Lakeside
12/12/21
Have not had any issue with the…
Have not had any issue with the service, thus far.
DH
David Hunter
12/12/21
Nextiva has saved me an amazing amount…
Nextiva has saved me an amazing amount of money switching to them. They offer a more stable platform and more robust tools.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].