9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5311-5320 out of 6255
PA
Pam A
12/13/21
Great Service
I have been with Nextiva for over a year now and have to say that they offer very good customer service. Their agents are very professional and courteous.
AM
A. McFall
12/13/21
Nextiva is a great business telephone provider!
Nextiva is a great business telephone service provider. The quality of service is great and the features are amazing such as the phone tree, ring groups, being able to select different phone numbers, set your business hours and much more. I highly recommend Nextiva.
MZ
Melissa Ziemer
12/13/21
Nextiva was the perfect fit for our company and our diverse technology users
Nextiva was a great fit for our small business of 12 employees. We wanted a solution post COVID work from home situations with an easy transition back into the office. We now have phones on our desks at home which can easily be moved to the office. There is an easy app on our phones that work just like our phone. I can call out from my cell phone and to the caller it appears I am sitting at my desk. Nextiva even offered us solutions we didn't even know we wanted. For example, AutoAttendant! ...
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J
JLee
12/13/21
Nextiva is your new phone company
Nextiva is your new phone company. They are professional and knowledgeable. All you need is internet and phone. They will take care of anything else. Also, the biggest reason to move them is to save you money!
MD
Michael Distler
12/13/21
Many options meant longer setup, but very happy once customization complete
Setup took a little more effort and learning curve than I would have expected, but a lot of this had to do with the many options available. Very happy with the service once the initial setup and customization was complete.
AB
Annette Baldi
12/13/21
The customer service rep
The customer service rep. was very helpful and informative. They addressed the issue and it was resolved. Thanks for the great service!
L
Leslie
12/13/21
Nextiva beats AT&T hands down!
Phone system is easy to use, clear and if I ever do have a problem Shane is just a phone call away.
KM
Kaylee Martin
12/13/21
Awesome customer service
Nextiva has been great in every department. The setup was quick and easy and a rep walked me through the whole thing patiently and was very knowledgeable. I've had to call several times since set up with different questions and its always easy to get a PERSON on the phone and they are always nice and helpful! Awesome customer service and great service in general
HC
Hugh Cleveland
12/13/21
Fantastic system
Fantastic system, fantastic service. I have no idea why anyone would use anything else. Employees can either take their phones home or use the app on their cell or PC, and it's like they are still in the office – seamless for events like COVID and now just another option for being flexible with our team. A host of options, scalability, instant resolutions to problems. You owe it to yourself, there are NO downsides – this is the next level of communications for business at a fraction of the ...
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AZ
Allen Zhou
12/13/21
Happy with Nextima
I've been using Nextiva since early this year and have been happy about what they delivered.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].