9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5301-5310 out of 6255
ST
Susie T
12/27/21
"Great service once all the kinks are out."
What do you like best about Nextiva? The support is great, however, much of why I contact support could have been eliminated had they made a transparent switch from one platform to another.
AU
Anonymous User
12/27/21
"Nextiva Customer Support is Top Notch"
What do you like best about Nextiva? I don't have to wait on hold forever to reach a customer support person. Everyone I've spoken with has been highly competent.
HP
Henry P
12/27/21
"Quite effective"
What do you like best about Nextiva? The customer service, it is really fast and friendly What do you dislike about Nextiva?
AU
Anonymous User
12/27/21
"Great Tech Support"
What do you like best about Nextiva? Great techincal support. We went through every option to try to find a solution. (on the phone/screen sharing for 2 hours). What do you dislike about Nextiva?
KC
KONAK CORP
12/21/21
I have a service company for Spain with…
I have a service company for Spain with a branch in mdrid and Terrible support service in Spanish 3 days with an open ticket and they do not respond to you, the support service in English they know how to work with the platform you call to fix any problem and they are lost, they do not they know how to solve problems……
KM
Kirsten Marshall
12/19/21
Easy to manage the transition from…
Easy to manage the transition from traditional landline to Nextiva, helpful staff and no problems thus far.
RP
Rolando Perez
12/15/21
Horrible experience. Will never recommend them to anyone
His story you will love it ; and it only goes downhill. On Dec 1st I signed the contract to receive Nextiva services . I waited two weeks for the porting team to have my number ready and things starting to get funky when I was not informed it was going to take that long . Today Dec 15, 2021 I finally got the number port out of my other carrier after countless calls as you can review on your system . One of the issues was when I called on December 14, because on my account it was saying my ...
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JA
Jonathan Anderson
12/15/21
Worst experience with a phone company, shady auto renewal!!!
Worst experience with a phone company. I got set up with them in 2018 on an initial 24 month contract. I have numerous emails to my sales rep stating I did not want to do a contract and if I did what were the obligations and the pros and cons, I even asked him if it would auto-renew. At the time I was not happy because my old contract with cox was auto-renewed and it was a pain to exit with them. I have multiple emails from my sales rep replying to me that the contract is only 24 months and ...
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BS
Bill Schmelz
12/15/21
well-informed Technician…
I always received a well-informed technician when calling tech support and not only will they answer your question(s) they actually walk you thru the process of correcting the issue. You become more knowledgeable in the process. Awesome company, we have been with them over 10 years now!
G
George
12/14/21
Always a good experience with Nextiva
Always a good experience with Nextiva. Great service and nice people.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].