9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5281-5290 out of 6255
AU
Anonymous User
12/29/21
"4+ Year Customer"
What do you like best about Nextiva? Ability to create schedules for our phone system. Online Help is always flexible and willing to make sure everyone is satisified.
AU
Anonymous User
12/29/21
"I am new to this phone system but support is always excellent and they have help me greatly."
What do you like best about Nextiva? Support is always willing to help and the wait time is short. What do you dislike about Nextiva?
AU
Anonymous User
12/29/21
"Easy to setup and administer. Trouble free thus far"
What do you like best about Nextiva? Ease of administration and cost savings. What do you dislike about Nextiva?
AU
Anonymous User
12/29/21
"Great setup help from Nextiva!"
What do you like best about Nextiva? This was a complicated system setup. Setup was very helpful getting me through this process. What do you dislike about Nextiva?
AU
Anonymous User
12/29/21
"NEXTIVA IS A GAME CHANGER!"
What do you like best about Nextiva? I like the peace of mind I have when using Nextiva. It is end-to-end secure, hassle-free calling and running my business with ease. It has amazing support 24/7 and nobody comes close to that!
MN
Michael N
12/29/21
"Great experience"
What do you like best about Nextiva? The rep tried hard to answer all of my questions. What do you dislike about Nextiva?
MG
Michelle G
12/29/21
"Helpful customer service!"
What do you like best about Nextiva? Maryna was the most helpful person I have worked with when contacting Nextiva Support. She has turned around my views on working with Nextiva for phone support.
GZ
Gershon Z
12/29/21
"difficult to download the app from outside the USA but with tech support, finally succeeded"
What do you like best about Nextiva? Voice quality is excellent. Access to contacts What do you dislike about Nextiva?
LP
Lily P
12/29/21
"Great Job"
What do you like best about Nextiva? Demetri was very helpful and explained everything in a way I can understand. What do you dislike about Nextiva?
NF
Nicole F
12/29/21
"Best Customer Service Around"
What do you like best about Nextiva? I chat with Nextiva at least once a week. I am sure most know me by name. Always helpful! I work in customer service and this is what I strive for.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].