9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5271-5280 out of 6255
FB
Frederick B
12/30/21
"Happy Customer"
What do you like best about Nextiva? Easy to use for the most part. Customer Service is Usually easy to get a hold of and is helpful. The phone system is good quality.
AU
Anonymous User
12/30/21
"Solid and Smooth Experience"
What do you like best about Nextiva? Olga is very knowledgeable about the Nextiva product, and she listens attentively to my concerns. The overall experience working with her was excellent.She was patient with working through our issues and resolved them in a timely manner. She is definitely one of the best, and I appreciate her help.
RB
Ryan B
12/30/21
"Excellent!"
What do you like best about Nextiva? Call routing, call forwarding, easy to work with. What do you dislike about Nextiva?
JR
Julie R
12/30/21
"Had a problem and Anastasia fixed it fast!"
What do you like best about Nextiva? Support answers right away and usually they figure out what my problem needs as a solution. What do you dislike about Nextiva?
VO
Vincent O
12/30/21
"Operations Manager"
What do you like best about Nextiva? Nextiva has always gone above and beyond! The support team is knowledgeable, effective, and most importantly available.
AU
Anonymous User
12/29/21
"Nextiva - Outstanding Support Once Again"
What do you like best about Nextiva? Resolved my issues quickly and I was able to bet back to work What do you dislike about Nextiva?
AU
Anonymous User
12/29/21
"Experience Nextiva"
What do you like best about Nextiva? Ability to call Anywhere you are. And the features of voice mail and extension numbers. What do you dislike about Nextiva?
AU
Anonymous User
12/29/21
"Good way help your business"
What do you like best about Nextiva? That one number you can link multiple workers to the app allowing you to have different people use the same number allowing your customers to be able to call one simple number for multiple people okay what's this one
DD
Derek D
12/29/21
"What a great and thorough experience start to finish"
What do you like best about Nextiva? Most helpful was the ales call identifying my needs, not trying to upsell, but really meet my needs. I ended up purchasing more than I thought he was so good.
EJ
Ed J
12/29/21
"Nextiva support is very helpful"
What do you like best about Nextiva? The service works well except for the mobile app. Support is friendly and effective when we call for assistance. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].