9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5251-5260 out of 6255
AL
Audrey L
01/03/22
"Functional system with good support"
What do you like best about Nextiva? System is reliable and fairly simple to use. Customer support is knowledgeable and excellent. I tried switching to a competitor to consolidate our accounts a while back and the different in support was night and day, Nextiva's techs are much better and more accessible.
AU
Anonymous User
01/03/22
"Very Easy To Use"
What do you like best about Nextiva? The Nextiva customer service was some of the best in the business. They always answered the phone and it was easy to set up. The administration panel was very easy to use.
JB
John B
01/03/22
"Much better than our previous IP Phone service"
What do you like best about Nextiva? Nextiva offers an "easier to use" admin portal and mobile app functionality for small businesses. What do you dislike about Nextiva?
CA
Connie A
01/01/22
"Outstanding"
What do you like best about Nextiva? The customer service is outstanding. They go out of Theo way to help when your having a problem. Always answer you calls.
AU
Anonymous User
12/31/21
"Nice Service"
What do you like best about Nextiva? The call clarity and fair pricing. Thnk you! What do you dislike about Nextiva?
AU
Anonymous User
12/31/21
"Great phone service and great customer service"
What do you like best about Nextiva? I really love the phones service. We used to have regular phone lines that lost service all of the time and we have not lost phone service once since switching to Nextiva. Their customer service is also top-notch. I have had lots of questions since getting Nextiva and I can call or get on the web chat and get my issues quickly resolved.
FC
Florida C
12/31/21
"Affordable monthly Payments for small business owners"
What do you like best about Nextiva? I like the most their customer service; chatting with them is easy. They get things done. It has been a process to get set up but after the initial set up my account is fully functional .
JB
James B
12/31/21
"New customer experience"
What do you like best about Nextiva? Onboarding is not simple but we had a great experience with the Support personnel to get us up and running. What do you dislike about Nextiva?
TW
Tanille W
12/31/21
"Great Customer Service"
What do you like best about Nextiva? I have nextiva now for a month and I love it. I can call and text in addition to fax. I love the CRM and the internal communication tools.
AU
Anonymous User
12/31/21
"Agent was very helpful and effecient in solving the issues."
What do you like best about Nextiva? The mobile app and desktop apps are super useful, especially with a lot of the staff working from home. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].