9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5241-5250 out of 6255
DH
Dan Hosler
01/13/22
Working with Nextiva has been great!
Working with Nextiva has been great. I was initially hesitant, as this was the first VOIP system I had worked with, let alone one that was cloud-based. The customer service rep I worked with prior to purchasing was great, and made sure we got up and running. Since then, I have made several updates on my own. Seemless, love the product!
AU
Anonymous User
01/12/22
"New to VOIP"
What do you like best about Nextiva? Allows us to have business phones using our cell phones. What do you dislike about Nextiva?
AU
Anonymous User
01/12/22
"a phone line from your laptop, it's great!"
What do you like best about Nextiva? being able to communicate with my clients through a separate phone line (not my personal phone) and being able to disconnect after work hours is great
LC
LuAnne C
01/11/22
"Great Help"
What do you like best about Nextiva? The online chat feature is helpful and quick. I am able to continue working while getting the help I need. What do you dislike about Nextiva?
SM
Shawn M
01/10/22
"Easy switching over, great intro walk through/setup of my service and reliable services."
What do you like best about Nextiva? I was quickly able to switch my service and use my phones along with getting help setting up my calls, phones and porting over numbers.
BH
Bobbie Hall
01/09/22
Nextiva - Excellent Support
Worked with Anna S today on support and she was awesome! got the problem and fixed it. We have been using Nextiva for several years now and our overall experience has been quite good. Service/support/clarity all meet our needs which are fairly simple. Voice mail features are good. Thanks to the folks at Nextiva.
G
Glenn
01/09/22
Sales staff not in sync with customer…
Sales staff not in sync with customer service, back office and tech support. Sales staff will say anything to get your business. Problem is back office isn't on the same page.
AU
Anonymous User
01/05/22
"Great Implementation Experience and Service"
What do you like best about Nextiva? The phones X-885 are great devices, the implementation was great, and the admin portal is too easy to manage. The support team was accessible and knowledgeable.
RR
Robert R
01/05/22
"Phones unable to connect or transfer some calls."
What do you like best about Nextiva? Customer support is always extremely good. Even when issues are persistent and recurring (they are), the support is wonderful.
SP
Stephanie P
01/04/22
"Easy to Use and Great Support!"
What do you like best about Nextiva? Setting up our phone service with Nextiva is relatively easy. Nextiva support is the best I've experienced so far. They're quick to respond and always understand what's actually going on. No communication problems!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].